Job Abstract

At AIG, we are reimagining the way we help customers to manage risk. Join us as an Express Claims Adjuster to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Make your mark in AIG Travel

AIG Travel, a member of American International Group, Inc., provides travel insurance and global assistance through innovative product offerings. Travel Guard® is the marketing name for its portfolio of travel insurance and travel-related services. From lost luggage to a medical emergency, our 24/7 multilingual assistance team is always just a phone call away. Through our global service centers and a network of experienced providers, we deliver medical and security assistance to help our customers travel with confidence. AIG Travel is a socially responsible and inclusive organization that meets the diverse needs of leisure and corporate travelers alike.

How you will create an impact

The role of an Express adjuster is to investigate, evaluate and resolve claims for Trip Cancelations, Travel Post Departure events (trip interruption, trip delay, medical, travel inconvenience) and baggage/personal effects losses.  This requires accurate and thorough documentation review, investigation when necessary, and resolution action plans based upon the applicable law, coverage and supporting evidence.  Provides on-going communication to the appropriate stake holders through the life of the claim.  Express adjusters should expect to spend 50% - 75% of time conversing verbally with stakeholders.

This role involves high claim volume, low claim exposure (less than $25,000), non-litigated claims with no complex liability issues.

State specific adjuster licensing is required and must be obtained within two (2) months of the business initiating the licensing process. 

• Maintains high standards of customer service. This includes prompt contact and follow up to complete timely and accurate investigation, damage evaluation and claim resolution in accordance with regulatory and company standards.
• Conducts a thorough investigation of coverage, liability, and damages. Must document facts and maintain evidence to support claim resolution.
• Comply with all statutory and regulatory requirements in all applicable jurisdictions.
• Establish appropriate loss and expense reserves with documented rationale.  On-going review of reserves required through life of file.
• Demonstrate technical efficiency through timely, consistent execution of best claim handling practices and claim handling guidelines.
• Communicates effectively both verbally and in writing with internal and external customers. 
• Maintain and manage diary system to effectively manage pending claims inventory.
• Proficiency in Desk Management, time management and dealing with difficult customers.

What you’ll need to succeed
Our ideal candidate will have the following:

• Claims experience in Auto, Warranty and Fast Track claims groups is preferred but not required.
• Proven customer service experience.
• Strong time management with the ability to prioritize work in a fast-paced environment.
• Excellent verbal and written communication.
• Proficiency in Microsoft Office.
• Ability to obtain P&C Claims Adjuster licenses.

Ready to prove your potential? We would love to hear from you. Veterans are encouraged to apply.

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Enjoy benefits that take care of what matters

At AIG, our people are our greatest asset. We know how important it is to protect and invest in what’s most important to you. That is why we created our Total Rewards Program, a comprehensive benefits package that extends beyond time spent at work to offer benefits focused on your health, wellbeing and financial security—as well as your professional development—to bring peace of mind to you and your family.

Reimagining insurance to make a bigger difference to the world

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

Welcome to a culture of belonging

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arrangements, diversity and inclusion learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The diversity of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.