Job Abstract

Appraises material damage claims and total losses as received by assignment. Negotiates settlement of claims and disposes of salvage within authority.

• The ideal candidate will work from the Silver Spring, MD Branch Office.
• The hiring manager will also consider candidates for Material Damage Inside Adjuster II.  Level of position offered will be based upon the depth and breadth of selected candidate's experience and qualifications.

Makes arrangements with repair shops, independent appraisers, Policyholders or claimants to inspect vehicles. Photographs damaged areas and writes estimates on all claims when necessary. Determines rental needs and controls costs according to company guidelines.

Negotiates with repair shops on cost of repairs. Establishes value and settles total losses. Handles disposal of salvage within authority.

Handles all material damage claims, which may include drive-in assignments, as assigned. Performs desk review of repair estimates when required.

Monitors and supports Direct Repair Program (DRP) when required.

Distinguishes cause of damage for appropriate policy coverage. Evaluates and settles total losses when necessary.

Issues settlement checks and keeps appropriate records.

Responds to Policyholders and claimants as directed regarding service issues or complaints.

Establishes rapport with Agents and claims adjusters.

Attends appropriate training sessions.

At the request of Underwriting, evaluates antique and classic cars for coverage value.

This position description in no way states or implies that these are the only duties to be performed by the incumbent. Employees are required to follow any other job-related instruction and to perform any other duties as requested by their supervisor, or as become evident

The first seven duties listed are the functions identified as essential to the job. Essential functions are those jobs duties that must be performed in order for the job to be accomplished.

High school diploma, or GED, required. 

Two years of experience in body shop or general claims handling OR completion of formal ERIE training program, required. 

Estimate writing experience preferred. 

Completion of General Insurance program preferred. 

Position requires the incumbent to serve on the catastrophe duty, which may include travel on short notice to other locations for periods in excess of two consecutive weeks. 

Willingness to obtain and maintain required licenses. 

Valid driver’s license and good driving record preferred.