Job Abstract

Veteran Support Coordinator (WEST LA)

The Veteran Support Coordinator reports directly to the Program Manager at the local U.S.VETS site. This individual will provide direct management of residential services operating within the buildings. In addition, the Veteran Support Coordinator will work collaboratively with other team members to provide fluidity and consistency in service delivery to veterans. This individual is the lead role in organizing and coordinating the day-to-day supportive program operations for veterans from point of entry and while into the residential programs. The Veteran Support Coordinator will also play a key role in establishing a therapeutic community by creating and organizing building service areas, therapeutic stations, and residential assistance services.

• Facilitating and maintaining a therapeutic community for residents in collaboration with the interdisciplinary team
• Implementing residential program activities and providing direct services support
• Coordinating monthly van schedules and conducting weekly van runs based on client and program needs
• Managing van administrative tasks such as maintaining logs, scheduling maintenance, and submitting reports promptly
• Collaborating with the interdisciplinary team and Property Management on rent and housing-related issues
• Supporting Property Management with tasks like mail interruption troubleshooting and reporting
• Facilitating support groups, life skills classes, and teaching daily living skills as directed
• Creating and maintaining documentation within client charts and submitting required documentation accurately
• Conducting monthly check-ins and resident wellness checks as required
• Ensuring confidentiality and compliance with HIPAA standards
• Reporting and de-escalating problematic behaviors among residents
• Creating and maintaining internal client files and conducting supportive services intakes
• Addressing client issues promptly to maintain uninterrupted services
• Coordinating building activities and participating in site-wide and campus-wide events
• Managing events calendar and providing estimated budgets for events
• Maintaining a list of supportive community resources
• Assisting in data collection and preparing reports, including grant reporting and quality management activities
• Managing inventory of donations, goods, and company vehicles
• Attending scheduled team meetings and trainings
• Other duties as assigned

Site-Specific Requirements

For the Veteran Support position at U.S.VETS West Los Angeles location, the following is incorporated into this job description:

• If the candidate is a veteran, this role also fulfills the role of the of the Veteran Support/Peer Specialist as designated by the VA VASH contract
• If the candidate is a veteran, must complete VA-designated certification course for peer support certification upon or prior to hire.

• Bachelor’s degree in social services field or other related field preferred (minimum of four years of relevant employment experience may substitute for degree requirements)
• Experience working with homeless and/or veteran population preferred
• Ability to work effectively with a diverse group of clients, staff, and community members
• Excellent written and oral communication skills
• Strong organizational skills and capacity to effectively prioritize tasks
• Conflict management skills training required
• Demonstration of personal and financial integrity in the workplace
• Ability to take direction, work independently with minimal oversight, and to work within a team
• Valid driver’s license required. Must meet company insurance requirements and complete a provided driver training course

NON-DISCRIMINATION POLICY

U.S.VETS subscribes to the principles of Equal Employment Opportunity. It is our policy to provide employment, compensation, and other benefits related to employment based on qualifications, without regard to ancestry, age, color, disability, genetic information, gender identity, gender expression, marital status, medical condition, military or veteran status, national origin, pregnancy, race, religion, sex/gender, sexual orientation, or any other basis prohibited by federal, state, or local law. As an Equal Opportunity Employer, U.S.VETS intends to comply fully with applicable federal, state, and local employment laws and the information requested on this application will be used only for purposes consistent with those laws.

AMERICANS WITH DISABILITIES ACT - REQUEST FOR

REASONABLE ACCOMMODATION

In accordance with requirements of the Americans with Disabilities Act, it is U.S.VETS’ policy to provide reasonable accommodation to applicants who request accommodation during the application process in order that the applicant may be given a full and fair opportunity to be considered for employment. If you need a reasonable accommodation to participate in the application or interview process, you or someone else may submit your request to U.S.VETS in any of the following ways: by telephone 213-542-2600 and ask for the HR Assistant]; or by U.S. Mail or hand delivery: U.S.VETS, 800 West 6th Street, Suite 1505, Los Angeles, CA 90017, Attention: Human Resources Job Applicant Request

Mission Statement

U.S.VETS’ mission is the successful transition of military veterans and their families through the provision of housing, counseling, career development, and comprehensive support.

Rev. 04/03/24