Job Abstract

JLL empowers you to shape a brighter way.  

Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people  and empowering them to  thrive, grow meaningful careers and to find a place where they belong.  Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.   

Company Description: Operations is critical to delivering exceptional services to our clients. We are seeking a highly skilled and experienced Senior Operations Manager. As a Senior Operations Manager, you will play a critical role in managing day-to-day operations, optimizing efficiency, and driving strategic initiatives to meet organizational objectives.

Job Responsibilities:

Operational Leadership:

• Oversee and optimize all operational activities to ensure smooth and efficient processes including a team of operations coordinators.
• Implement operational strategies and initiatives to enhance productivity, quality, and customer satisfaction.
• Provide effective leadership and management for the operations team, ensuring alignment with company goals and objectives.
• Foster a culture of continuous improvement, innovation, and teamwork within the operations department.

People Experience:

• Contribute to the national development of materials and playbooks and implement learning and development programs to enhance the skills and knowledge of operations team members.
• Identify training needs and facilitate training sessions, both in-person and virtual in conjunction with national Project Excellence Office teams for People Experience and HR teams.
• Stay updated on industry trends and best practices to ensure the operational team is equipped with the latest knowledge and skills.
• Drive a culture of continuous learning, performance feedback, and career development within the local teams including understanding resources available such as career framework, career development resources (employee/manager), and Workday resources.

Business Intelligence:

• Utilize business intelligence tools and analytics to drive data-informed decision-making within operations.  Including:  financial (revenue/CI/AR), utilization, WIP, client satisfaction, business development, client satisfaction, etc.). 
• Report and measure key performance metrics and use dashboards and reports to monitor and track operational performance in alignment with national key performance metrics that align with firm and client measurements.
• Conduct analysis of operational data to identify trends, patterns, and areas for improvement.
• Collaborate with cross-functional teams to translate business intelligence insights into actionable strategies and process improvements.

Risk and Safety:

• Ensure compliance with all relevant health, safety, and environmental regulations, implementing appropriate risk mitigation strategies provided by PDS HSSE lead.
• Encourage good catch and near miss reporting programs and include Safety monitory in dashboard reporting.
• Collaborate with teams to promote awareness of CMO and incident reporting policies and investigations.
• Encourage knowledge of risk management processes, including identifying and assessing operational risks, and implementing controls to minimize their impact.
• Report status of Risk reviews, manage regular cadence of Risk status update and partner with PEO team to ensure dashboards and risk reviews are being reported on a monthly basis.

Process Optimization:

• Identify process inefficiencies, bring national awareness to help solution and implement measures to optimize operations, improve productivity, and reduce costs.
• Contribute to the implementation and documentation of best practices and standard operating procedures (SOPs) to ensure consistency and quality of services.  Best practices should be shared with COO and other teams to be leveraged widely.
• Collaborate with cross-functional teams to streamline workflows and enhance operational effectiveness.

Technology Integration:

• Identify opportunities to leverage technology to enhance operational efficiency and effectiveness.
• Collaborate with PMO and JLL-T teams to evaluate, select, and implement technology solutions that support operational objectives.
• Drive the adoption of technology tools and systems, ensuring proper training and ongoing support.
• Stay updated on emerging technologies and industry trends to identify opportunities for innovation and automation within operations.

Qualifications:

• Bachelor's degree in construction management, architecture, business administration, operations management, or a related field. MBA preferred.
• Minimum of 10 years of experience in operations management, preferably in the construction management, project management or architecture field.
• Strong leadership skills with the ability to effectively manage and motivate a diverse team.
• Proven track record in driving process improvements, operational efficiency, and performance optimization.
• Excellent analytical and problem-solving skills, with the ability to identify and resolve complex operational challenges.
• Exceptional communication and interpersonal skills, with the ability to build relationships and influence stakeholders at all levels.
• Solid financial acumen, including budgeting, forecasting, and cost control.
• Experience in learning and development, business intelligence, risk management, process optimization, and technology integration.
• Strong organizational skills and ability to manage multiple priorities and deadlines.

If you are a highly motivated and results-oriented operations professional with experience in learning and development, business intelligence, risk management, process optimization, and technology integration, we encourage you to apply for the Senior Operations Manager position. Join our team and make a significant impact on our organization's success!

Location:

If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements.  We’re interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary 

• Paid Time Off and Company Holidays

• Flexible and Remote Work Arrangements may be available

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a fully copy of our Equal Employment Opportunity and Affirmative Action policy here.

This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination. 

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities.  If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process –  you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.

Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.

Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.

Accepting applications on an ongoing basis until candidate identified.