Provides software support to internal customers for applicable operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems. PERFORMANCE CRITERIA CRITERIA A:? Everyday Excellence Values - Employee demonstrates Work Excellence values in the... more details
JOB PURPOSE OR MISSION: Provides software support to internal customers for applicable operating system and associated subsystems. Provide system-level support of multi-user operating systems, hardware and software tools, including installation, configuration, maintenance, and support of these systems. Manages and sets priorities for maintaining, upgrading and efficiently using applicable software systems.
PERFORMANCE CRITERIA
CRITERIA A:? Everyday Excellence Values - Employee demonstrates Work Excellence values in the day-to-day performance of their job.
PERFORMANCE STANDARDS:
? Demonstrates courtesy and caring to each other, patients and their families, physicians, and the community.
? Takes initiative in living our Work Excellence values and vital signs.
? Takes initiative in identifying customer needs before the customer asks.
? Participates in teamwork willingly and with enthusiasm.
? Demonstrates respect for the dignity and privacy needs of customers through personal action and attention to the environment of care.
? Keeps customers informed, answers customer questions and anticipates information needs of customers
CRITERIA B:? Corporate Compliance - Employee demonstrates commitment to the Code of Conduct, Conflict of Interest Guidelines and the GHS Corporate Compliance Guidelines.
PERFORMANCE STANDARDS
? Practices diligence in fulfilling the regulatory and legal requirements of the position and department.
? Maintains accurate and reliable patient/organizational records.
? Maintains professional relationships with appropriate officials; communicates honesty and completely; behaves in a fair and nondiscriminatory manner in all professional contacts.
CRITERIA C: Personal Achievement - Employee demonstrates initiative in achieving work goals and meeting personal objectives.
PERFORMANCE STANDARDS
? Uses accepted procedures and practices to complete assignments. Uses creative and proactive solutions to achieve objectives even when workload and demands are high.
? Adheres to high moral principles of honesty, loyalty, sincerity, and fairness.
? Upholds the ethical standards of the organization.
CRITERIA D: Performance Improvement - Employee actively participates in Performance Improvement activities and incorporates quality improvement standards in his/her job performance.
PERFORMANCE STANDARDS
? Optimizes talents, skills, and abilities in achieving excellence in meeting and exceeding customer expectations.
? Initiates or redesigns to continuously improve work processes.
? Contributes ideas and suggestions to improve approaches to work processes.
? Willingly participates in organization and/or department quality initiatives.
CRITERIA E: Cost Management - Employee demonstrates effective cost management practices.
PERFORMANCE STANDARDS
? Effectively manages time and resources
? Makes conscious effort to effectively utilize the resources of the organization material, human, and financial.
? Consistently looks for and uses resource saving processes
CRITERIA F: Patient & Employee Safety - Employee actively participates in and demonstrates effective patient and employee safety practices.
PERFORMANCE STANDARDS
? Employee effectively communicates, demonstrates, coordinates and emphasizes patient and employee safety.
? Employee proactively reports errors, potential errors, injuries or potential injuries.
? Employee demonstrates departmental specific patient and employee safety standards at all times.
? Employee demonstrates the use of proper safety techniques, equipment and devices and follows safety policies, procedures and plans.
JOB FUNCTIONS
ESSENTIAL JOB FUNCTIONS include, but are not limited to:
1. Core Responsibilities
? Acting as the primary support contact for the application's end-users
? Identifying issues that arise in their application area as well as issues that impact other application teams, and working to resolve them
? Guiding workflow design, building, and testing the system, and analyzing other technical issues associated with Epic software
? Identifying and implementing requested changes to the system
? Serving as a liaison between end users' workflow needs and Epic implementation staff
? Maintaining regular communication with Epic representatives, including participating in weekly project team meetings
? Working with Epic representatives, your organization's business community, and end users to ensure the system meets the organization's business needs regarding the project deliverables and timeline
? Developing an understanding of operational needs to set the direction for the organization's workflows by attending site visits and other integrated sessions
? Participating in training and working with end users
? Troubleshooting problems and questions
? Reviewing the status of projects and issues on an ongoing basis with leadership
? Holding weekly communications with team members to discuss the status of deliverables, shared issues, end-user concerns, budget, and upcoming milestones
2. Performs all other duties as assigned.
EXPERIENCE REQUIREMENTS
2 5 years in related field
EDUCATIONAL REQUIREMENTS
BS/BA in Information Technology strongly preferred.
SPECIAL SKILL, LICENSE AND KNOWLEDGE REQUIREMENTS
Experience with personal computers (2-3 years) (ex. e-mail or internet).
PC hardware troubleshooting experience helpful.
Application analysts gain in-depth knowledge of the software by attending training at Epic and completing application certification projects and tests
HIPAA REQUIREMENTS:
Maintains knowledge of and adherence to all applicable HIPAA regulations appropriate to Job Position including but not limited to: medical record without limitation, patient demographics, lab results, patient financial and 3rd party billing information, patients related complaints, information related to patient location.
SAFETY REQUIREMENTS:
Maintains knowledge of and adherence to all applicable safety practices appropriate to Job Position including but not limited to: incident reporting, exposure control plan, hand washing for all age groups.
