Job Duties:Provide extended equipment technical support to relevant servicers. Understands/defines customer needs or problems. Understanding of customer retention concepts. Recognizes quality assurance issues from the field. Supports development of solutions that address customer needs. Works closely with Parts and Service organizations. Helps with guiding and managing service training. Helps update product literature and documentation including manuals. Works independently with little supervisi... more details
Company DescriptionFounded in 1912, Illinois Tool Works Inc. (NYSE: ITW) is a diversified, Fortune 200 manufacturing company that delivers specialized expertise, innovative thinking and value-added products to meet critical customer needs in a variety of industries. Ranked among Fortune Magazine’s most admired companies, the company focuses on solid growth, improving profitability and strong returns across its worldwide platforms and divisions. These divisions serve customers and markets around the globe, with a significant presence in developed as well as emerging markets.Illinois Tool Works (ITW), a Fortune 200 global multi-industrial manufacturing leader with revenues totaling $15.9 billion in 2022. Vulcan Equipment DivisionFor more than 150 years, Vulcan has been recognized by chefs and operators around the world as the best-in-class supplier for premier, energy-efficient foodservice equipment. Trusted for durable design, precision performance and state-of-the-art innovation, professionals rely on Vulcan equipment to produce spectacular culinary results each and every time. SCOPE:The Technical Product Specialist provides detailed technical support and product knowledge to marketing/salespeople, field service technicians, and end users from an engineering and troubleshooting perspective. Job DescriptionJob Duties:Provide extended equipment technical support to relevant servicers.Understands/defines customer needs or problems.Understanding of customer retention conceptsRecognizes quality assurance issues from the field.Supports development of solutions that address customer needs.Works closely with Parts and Service organizationsHelps with guiding and managing service training.Helps update product literature and documentation including manuals.Works independently with little supervision while managing difficult and high-pressure customer situations.Goes to customer sites from time to time alone or with salespeople and/or engineers.Helps engineering with testing and new product development in the lab QualificationsJob Requirements:Must demonstrate professionalism in interactions with customers and field technicians.Must have a desire to learn a diverse set of products and continually improve product knowledge.Ability to effectively resolve customer issues and defuse conflict.Strong mechanical, electrical, and computer competencyExperience with electrical and mechanical assembliesRead/interpret electrical schematics!Familiarity with test equipmentGood organizational/record-keeping skillsMust be a team player.Ability to multi-taskAttention to detail.Willingness to travel, including international (passport required)Must be able to work from office or remote.Strong Communication skills using phone, email, and video conferencing. Preferred skills:Bachelor's degree preferred and 3 to 5 years of relevant experience.CAD/SolidWorksCommercial kitchen equipment experience ITW experienceAdditional InformationPHYSICAL REQUIREMENTS/ WORKING CONDITIONS:R&D Laboratory, Manufacturing, and Office EnvironmentLocal travel up to 10%Hands on testing and/or troubleshootingCANDIDATES MUST BE AUTHORIZED TO WORK IN THE USTo learn more about more about the company please visit: www.linkedin.com/company/vulcan-hart-a-division-of-itw-feg/about/?viewAsMember=true ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws. ITW is an equal opportunity employer. We value our colleagues’ unique perspectives, experiences and ideas and create workplaces where everyone can develop their careers and perform to their full potential. As an equal employment opportunity employer, ITW is committed to equal employment opportunity and fair treatment for employees, beginning with the hiring process and continuing through all aspects of the employment relationship. All qualified applicants will receive consideration for employment without regard to race, color, sex, gender identity, sexual orientation, religion, national origin, age, disability, protected Veteran status or any other characteristic protected by applicable federal, state, or local laws.
