The Position
Under general supervision (Information Technology Infrastructure Analyst I) or direction (Information Technology Infrastructure Analyst II), maintains the City’s network systems and information technology (IT) infrastructure; monitors network health and performance, addressing issues promptly, and optimizing system availability; configures and deploys hardware and software components; conducts system upgrades and migrations; manages data backup and recovery processes; provides helpdesk support and user assistance; and performs related duties as assigned.
DISTINGUISHING CHARACTERISTICS
IT Infrastructure Analyst I: This is the entry-level classification in the IT Infrastructure Analyst series. Initially under close supervision, incumbents learn and provide technical support to enhance IT operational efficiency and ensure the functionality of the City’s networks and systems infrastructure. As experience is gained, assignments become more varied, complex, and difficult; close supervision and frequent review of work lessen as an incumbent demonstrates skill to perform the work independently. Positions at this level usually perform most of the duties required of the positions at the IT Infrastructure Analyst II level but are not expected to function at the same skill level and usually exercise less independent discretion and judgment in matters related to work procedures and methods. Work is usually supervised while in progress and fits an established structure or pattern. Exceptions or changes in procedures are explained in detail as they arise.
IT Infrastructure Analyst II: This is the fully qualified journey-level classification in the IT Infrastructure Analyst series. Positions at this level are distinguished from the IT Infrastructure Analyst I due to the performance of the full range of duties as assigned, working independently, and exercising judgment and initiative. Positions at this level receive only occasional instruction or assistance as new or unusual situations arise and are fully aware of the operating procedures and policies of the work unit.
Positions in the IT Infrastructure Analyst class series are flexibly staffed; positions at the II-level are normally filled by advancement from the I-level; progression to the II-level is dependent on (i) management affirmation that the incumbent is performing the full range of duties assigned to the classification; (ii) satisfactory work performance; (iii) the incumbent meeting the minimum qualifications for the classification including any licenses and certifications; and (iv) management approval for progression to the II-level.
SUPERVISION EXERCISED AND RECEIVED
Exercises no direct supervision over staff. The Information Technology Infrastructure Analyst II exercises technical and functional supervision over lower-level professional, technical and administrative support personnel, as assigned. Receives general supervision (Information Technology Infrastructure Analyst I) or direction (Information Technology Infrastructure Analyst II) from assigned management personnel.
Duties and Responsibilities
EXAMPLES OF TYPICAL JOB FUNCTIONS
The typical job functions of the classification may include, but are not limited to, the functions below and are subject to changes in operational necessity. Positions at the IT Infrastructure Analyst I level may perform some of these duties and responsibilities in a learning capacity.
- Provides systems support for the City’s network and server infrastructure, including analysis, diagnosis, maintenance, and troubleshooting.
- Designs, develops, tests, implements, troubleshoots, monitors, and maintains network, server systems and wireless equipment to measure performance, identify deviations from existing service levels and implement timely solutions to issues adversely affecting network performance and systems.
- Configures security controls in multiple protection systems and IT infrastructure in accordance with policy, standards, and procedures; responds to and remediates security incidents occurring on end points or servers, in the cloud, or within a specific system including platforms like email.
- Maintains and supports directory and authentication services, email and collaboration services and application service provision.
- Monitors systems and network resources; maintains and administers security systems and methodologies.
- Performs other related duties as assigned. For more detailed information about this job classification, visit: IT Infrastructure Analyst I or Information Technology Infrastructure Analyst II.
Qualifications
EXPERIENCE AND EDUCATION GUIDELINES: Any combination equivalent to experience and education that would most likely provide the required knowledge and abilities would be qualifying. A typical way to obtain the knowledge and abilities would be:
Education: Equivalent to a bachelor’s degree from an accredited college or university with major coursework in Computer Science, Information Technology, or a related field; and
Experience:
IT Infrastructure Analyst I: One (1) year of experience in supporting and implementing network, telecommunications and/or other information technology infrastructure systems.
IT Infrastructure Analyst II: Two (2) years of experience at a level equivalent to the City’s IT Infrastructure Analyst I classification.
Salary Range:
IT Infrastructure Analyst I: $9,198 - $11,180/monthly
IT Infrastructure Analyst II: 10,141 - $12,326/monthly
Additional Information
Wondering what to expect during the recruitment process? Visit the City's Job Opportunities page.
SELECTION PROCESS:
The following dates are tentative and subject to change based on the needs of the hiring department:
Deadline to Apply | Monday July 29, 2024 at 5:00 pm |
Review of Minimum Qualifications | Ongoing |
Panel Interviews | Week of August 11, 2024 |
Department Level Interviews | TBD |
The City of San Leandro is an Equal Opportunity Employer.
For more information regarding ADA accommodations or Veteran's preference, please visit the City's employment FAQ's page.