Job Abstract

The Service Desk Technician II is responsible for providing advanced troubleshooting and technical support to end users. This includes in-depth root-cause analysis, support, and escalation of issues via phone, email, and in person. Essential Functions Provide advanced troubleshooting and technical support to end users, including Executives and VI - Ps. Serve as first escalation point support for end users for technical incidents and service requests. May escalate unresolved issues to appropriate... more details

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