Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. This role will be Remote, 11:00 AM - 8:00 PM, M-F. Responsibilities May include, but are not limited to: Manage accounts regarding order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment. Implement account service strategies. Principal liaison ... more details
Job Description
Provide exceptional customer service to assigned customers and accounts. Manage accounts in terms of order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
This role will be Remote, 11:00AM - 8:00PM, M-F.
Responsibilities
May include, but are not limited to:
Manage accounts regarding order processing, order follow up, pricing integrity, on-time deliveries, and complete order fulfillment.
Implement account service strategies.
Principal liaison with marketing and sales for assigned customers.
Implementation of marketing programs for assigned accounts.
Support all aspects of customer service, including, but not limited to, price quotes and quote follow-up.
Initiate and implement initiatives that improve Customer service and responsiveness.
Coordinate with Logistics and Operations on capacity planning and scheduling.
Champion Customer needs, proactively follow up on Customer inquiries, and be the Customer’s advocate by driving the voice of the Customer (VOC) into the organization
Provide responsive order management support, including order entry or expediting and shipment information to customers.
Proactively communicate supply chain issues and provide alternatives.
Attend technical training seminars.
Back-up team members when workload makes this necessary.
Partner with the Sales team to assist in achieving sales goals.
Qualifications
High School Diploma or equivalent required. Bachelor’s degree a plus.
3 - 5 years of Customer Service or related experience a plus.
Strong written, verbal and telephone skills.
Strong data entry and organizational skills. Detailed oriented with good follow-up skills.
Able to effectively manage many priorities and issues.
Understanding of applicable computer systems, such as Google, Microsoft Office, Lotus Notes, and Oracle and function-specific software.
The hours for this role will be 11a - 8p but may adjust as business needs dictate.
Additional Information
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status, or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines.
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