Job Abstract

I.  POSITION SUMMARY 

The Supervisor, SOES will be the liaison between the account and KARL STORZ.  Daily collaboration and communication with stakeholders throughout the process is an important requirement for long term success. This role requires a very active, present leadership style to ensure rapid and knowledgeable responses to daily needs. Day-to-day team leadership and delegation of tasks is crucial to ensure efficient and effective workflow.  Adaptability is key to successfully perform in the fast-paced, ever changing environment of the main operating room, clinics as applicable, and sterile processing departments. 

II. MINIMUM KNOWLEDGE, EDUCATION AND SKILL REQUIREMENTS 

• Associate’s or bachelor’s degree strongly preferred 

• CRCST or CST strongly preferred 

• 3-4 years of supervisory experience strongly preferred, preferably in a hospital related environment 

• Demonstrated ability to successfully lead, develop, train, coach, evaluate, communicate, and discipline individual staff members as necessary 

• Public speaking experience strongly preferred; must be comfortable presenting data/metrics to various levels within the organization 

• Strong understanding of Microsoft Office products (Excel, Word, PowerPoint, Outlook, and Teams) 

• Knowledge of and experience in a surgically related field, such as surgical technology, sterile processing technology, endoscopy technology, medical equipment maintenance, medical device service and support, or nursing.   

• Attention to detail and problem-solving skills, with an emphasis on process improvement and efficiency gains. 

III. PHYSICAL REQUIREMENTS  

• Position requires constant and varying degrees of movement including standing, sitting, bending, walking, reaching, grabbing, and packing, lifting, pulling, and pushing 

• Must be able to frequently lift up to 25lbs 

• Must be able to occasionally lift between 30-75lbs as needed with assistance 

• Travel requirement: 10% 

IV. DUTIES AND RESPONSIBILITIES 

• Effective team management includes the following: 

• Manage and develop direct reports, including a Team Lead and 6-12 SOES’s, including personnel and performance management 

• Complete and communicate annual performance reviews 

• Conflict management 

• Assist Regional Management and Human Resources in employee recruitment, hiring, training, discipline, and terminations 

• Monthly 1 on 1 roundings with internal team members  

• On-boarding and on-the-job training for new team members 

• Develop project initiatives and delegate as necessary 

• Administrative duties include the following: 

• Scheduling and supporting daily & on-call schedules 

• Supplement team coverage as needed 

• Kronos timekeeping and approvals 

• Monthly verification of team education and competency compliance and credentialling that meets both customer and KARL STORZ requirements 

• Ensure team expenses are approved and submitted on time 

• Comprehensive data collection, integrity verification, and analysis 

• Instrument/equipment repair management and cost mitigation 

• Monitor and mitigate overtime and send monthly reports to management  

• Create and present bi-monthly account presentations for internal stakeholders 

• Development quarterly business reviews and present with account administration 

• Procedural volume, reporting, and accuracy verification 

• Assist with new account launches and training for other territories 

• Account responsibilities: 

• Represent KARL STORZ in a professional manner consistent with core values 

• Maintain a strong working relationship with account personnel as the main point of contact for hospital management in varying departments and KARL STORZ 

• Work with key account stakeholders to ensure goal alignment 

• Foster collaboration between external vendors and KARL STORZ  

• Operational coverage & management for main operating room, SPD, and any other departments covered by ProMISe1 

• Process improvement (Kaizen) initiatives  

• Monthly account specific reports 

• Distribute, collect, and analyze customer surveys 

• Perform in-service education for hospital staff on KARL STORZ covered products 

• Creation and submission of weekly reports for the account that covers case volume and repairs 

• Planning, management, and response during unforeseen disasters (natural and unnatural)