Job Abstract

The Lead Room Service Wait Staff position at MD Anderson Cancer Center in the Texas Medical Center serves as a lead to staff providing services to patients and guests in the selection, assembly, delivery, and presentation of meals and nourishment. Patients at MD Anderson receive an extensive menu of fresh, cooked-to-order foods delivered to their hospital rooms and tailored to their dietary needs and/or restrictions. Caregivers and guests of inpatients are also able to order quality meals with fresh ingredients designed by culinary experts.

This position will work 6am-2:30pm, with rotating weekends and holidays required.

Ideal candidates will have a high school diploma or equivalent and three years of lead experience in a hospitality environment.

Much like the personalized cancer treatment our patients receive, our culinary and clinical nutrition teams design restaurant-style menus with fresh, cooked-to-order foods that are personalized to meet each cancer patient's dietary guidelines. Their choices can be delivered to their hospital rooms 365 days a year, from 6:30am to 9:30pm. Caregivers and guests of inpatients are also able to order quality meals with fresh ingredients designed by culinary experts. Room Service programs like ours that provide efficient, high quality, cooked-to-order culinary options have become essential to ensuring a better patient experience.

Hourly breakdown of salary range:
Minimum $17.00 - Midpoint $21.00 - Maximum $25.00

MD Anderson offers our employees:
- Paid employee medical benefits (zero premium) starting on first day for employees who work 30 or more hours per week
- Group Dental, Vision, Life, AD&D and Disability coverage
- Paid time off (PTO) and Extended Illness Bank (EIB) paid leave accruals
- Paid institutional holidays, wellness leave, childcare leave and other paid leave programs
- Tuition Assistance Program after six months of service
- Teachers Retirement System defined-benefit pension plan and two voluntary retirement plans
- Employer paid life, AD&D and an illness-related reduced salary pay program
- Health Savings Account and Dependent Care Reimbursement flexible spending accounts
- Fertility benefits
- State of Texas longevity pay
- Extensive wellness, recognition, fitness, employee health programs and employee resource groups

The University of Texas MD Anderson Cancer Center is ranked the nation’s top hospital for cancer care by U.S. News & World Report’s “Best Hospitals.” MD Anderson’s mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

Job Specific Competencies:

Leading and coordinating assigned wait staff team throughout the meal service operation. Coordinates with management and provides daily reports on unit’s tray deliveries and equipment’s status. Monitor meal deliveries and reassign staff to units where workload is heaviest. Participates in new staff orientation, training and retraining, and staff performance feedback. Assists Captains and Managers with the weekly and daily schedule and maintaining attendance records. Oversees and coordinates the units’ team daily activities to ensure exceptional patient experience and safety and infection control protocols are followed. Monitors the procedures of tray deliveries, pickups, tube feedings, supplements and nursing stock orders. Ensures consolidations of credit cards payments are completed accurately and in a timely manner. Ensures that security and confidentiality of patient information is always protected. Acts as a liaison with clinical dietitians, culinary and call center teams to ensure responsive action to patients and guests’ meals and diet questions. Oversee and coordinate unit inventory, ensuring adequate supplies and storing procedures are maintained.