Job Abstract

Under the direction of the Manager of Patient Services, this position will support the Patient Services Call Center and answer high volume incoming calls to the Patient Services Department, research/resolve patient accounts using EPIC, receiving, and crediting telephone payments and responding timely and accurately to inquiries from patients, providers, insurers, and other members of the public, as well as performing other administrative functions, as necessary. Demonstrated record of excellent attendance, punctuality, and time management. Professional demeanor and attire. Some familiarity with medical coding. 1. Serves as a principal source of information on rules and procedures governing University accounts receivable. Oversees and instructs support staff. 2. Oversees maintenance of account files, ensuring accuracy and completeness. Reviews payment histories. 3. Resolves problem and delinquent accounts with supervisor and collection agency. Assists with final review and disposition of problem accounts. 4. Recommends and implements changes to systems and operating procedures. Composes form letters and correspondence used in accounts receivable activities. 5. Researches individual accounts. Summarizes findings in reports. Completes and processes forms. Performs clerical functions incidental to account activity. Four years of related work experience, two of them in the same job family at the next lower level, and high school level education; or two years of related work experience and an Associate's degree, or an equivalent combination of experience and education.