The Sr. Facility Coordinator role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facility issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality Responsibilities: Operational Oversight: Drive the operational processes for work order management and ensure timely follow-up with service par... more details
The Sr. Facility Coordinator role works with our customers, service providers, and employees to deliver some combination of our services with excellent customer service, both by looking after facility issues quickly and completely and by helping clients achieve their maintenance objectives: process, control, cost, information, communications, and quality
Responsibilities:
Operational Oversight: Drive the operational processes for work order management and ensure timely follow-up with service partners.
Work Order Coordination: Oversee maintenance repair work orders, including dispatch, scheduling, follow-up, quote preparation, problem resolution, and post-service activities.
Prioritization and Follow-Up: Review and prioritize open work orders based on age, status, or other factors, ensuring appropriate follow-up until closure.
Problem Resolution: Collaborate with Managers or Trade Specialists to resolve issues.
Interdepartmental Communication: Work with various departments (System, Billing, etc.) to communicate customer requirements and resolve challenges, issues, or new opportunities.
System Maintenance: Collaborate with clients and service provider personnel to maintain and troubleshoot system access and usability.
Reporting: Provide required reporting, data, and dispatch updates for assigned clients.
Regular Updates: Conduct periodic weekly calls to discuss updates, check-ins, and basic information sharing.
Service Operations Communication: Inform the Service Manager about work progress, customer relations, field personnel relations, material administration, and other matters affecting service operations.
Digital & Technology Support: Support digital and technology development by providing user acceptance testing for system releases.
Policy Adherence: Ensure successful operations in line with company policies, programs, procedures, systems, and guidelines.
Task Monitoring: Monitor and control operatives to ensure high standards of task completion.
Administrative Tasks: Complete necessary paperwork and communicate with the Line Manager.
Staff Training: Train staff and maintain records of training activities.
Payroll Management: Ensure time and attendance are monitored and completed for payroll each month.
Prioritization of Service Calls: Prioritize calls based on severity and availability of appropriate service technicians.
Qualifications:
Customer Service Expertise: Knowledge of customer service principles and practices.
Technical Proficiency: Proficiency with Google Suite and Google products.
Communication Skills: Demonstrated professional verbal and written communication skills.
Outbound Calling: Comfortable making outbound calls.
Appearance: Maintain a smart, clean appearance.
Team Collaboration: Ability to work as part of a team as well as independently.
Proactive Attitude: Display a proactive, can-do attitude towards work.
Punctuality and Trustworthiness: Candidates must be punctual, trustworthy, and have a good eye for detail.
Pay: $64,000.00 - $75,000.00
The pay listed is the salary range for this position. Any specific offer will vary based on the successful applicant’s education, experience, skills, abilities,
geographic location, and alignment with market data. You may be eligible to participate in a Company incentive or bonus program.
ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2024 Employee Benefits | Staff and Management Team Members.
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