JLL empowers you to shape a brighter way. Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant e... more details
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.
The Global Director of Transaction Management is responsible for ensuring a high level of client satisfaction, establishing and managing the service delivery team, delivering key global initiatives as well as ensuring consistency in processes, systems and reporting. The role also ensures efficient and consistent operation of all Transaction activities to meet contractual obligations with respect to the property portfolio of the Client throughout the globe, achieving the Client’s global outsourcing objectives of cost savings, consistency and risk management.
Leadership
- Delivers on the client’s goals and expectations of the global transaction requirements and ensures exceptional client satisfaction.
- Understands the client’s key business drivers, focus the team to ensure those priorities are aligned with our deliverables
- Ensures the account team is high performing and delivering on client’s requirements
- Hires, attracts and retains a team of top talented employees; improves team’s performance through regular coaching and feedback; provides recognition
Client/Stakeholder Management
- Serves as single point of contact for Jones Lang LaSalle’s global service delivery and escalation point
- Accountable for the service delivery to meet contractual obligations of Jones Lang LaSalle
- Manages relationships with key stakeholders in the Client’s organization
- Develops and maintains a detailed understanding of the Client’s business and key factors influencing their requirement for our services
Financial Management
- Supports the client with the development of the financial analyses in accordance with the financial timetable.
- Looks for opportunities to cross-sell services.
- Ensures adherence to the contract deliverables
- Responsible for the achievement of key performance indicators, service levels and other measures as contracted
- Manage the governance for the global transactions team
Operations
- Responsible for direct management of all resources involved in the delivery of services. Eg. recruitment, performance assessment etc.
- Actively manage the professional development of all direct reports
- Prepare and implement a Succession Plan for the account
- Responsible for the implementation of technology systems to support service delivery, and ensure the required reporting from the systems
- Develop and implement standard operating procedures and processes for the account
- Develop, implement and manage all global initiatives and programs for the account
- Drive global consistency in the account e.g. in reporting, standard operating procedures, systems and HR practices.
- Establish consistency in the monthly reporting globally
- Prepare global reporting to the satisfaction of the Client
- Every day is different, and in all these activities, we’d encourage you to show your ingenuity.
Sound like you? To apply you need to be / have:
- Minimum 10 years’ experience in Transaction Management or Corporate Real Estate
- Tertiary qualifications in Real Estate and/or Finance will be advantageous
- Experienced in managing complex account and client organizational structures and direct reports
- Experience in managing confidential initiatives and knowing when to escalate with urgency, or how to de-escalate certain risks
- Has demonstrated experience in balancing the interests of the client with those of the Firm
- Has experience in translating client needs into existing or new business growth
Critical Competencies for Success
- Significant office transaction management experience in multiple markets
- Performance Management of the delivery team
- Problem Solving & Strategic Thinking
- Capacity to deal with ambiguity and solve complex problems effectively
- Detail oriented and able to understand and adhere to process
- Analytical, proven ability to solve problems using an objective approach
- Proven ability to employ holistic approaches and looks at long term solutions
- Excellent planning & time management and organizational skills to prioritize work and meet tight deadlines
Other Personal Characteristics
- Demonstrated superior client relationship skills – able to interact and interact face to face with external clients
- Demonstrated superior people management skills
- Ability to lead team effectively, train them well and promote open, constructive and collaborative relationships at all levels
- Strong communicator – good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Self-motivated and confident, Gravitas, EQ
- Flexible – able to adapt and effectively deal with rapidly changing, stressful situations
- Proven ability to initiate and follow through with improvement initiatives
- Able to work independently and be a team player
- Exhibits honesty, transparency & trustworthiness
- Visionary, Clarity, Inspiration, Perspective, Oversight
- High energy, focused and enthusiastic team player
What you can expect from us
You’ll join an entrepreneurial, inclusive culture. One where we succeed together – across the desk and around the globe. Where like-minded people work naturally together to achieve great things.
Our Total Rewards program reflects our commitment to helping you achieve your ambitions in career, recognition, wellbeing, benefits and pay.
Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sights and imagine where JLL can take you.
Estimated total compensation ran for this position is:
180,500.00 – 221,100.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –San Francisco, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
JLL Privacy Notice
Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.
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For candidates in the United States, please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Pursuant to the Arizona Civil Rights Act, criminal convictions are not an absolute bar to employment.
Pursuant to Illinois Law, applicants are not obligated to disclose sealed or expunged records of conviction or arrest.
Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
California Residents only
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Pursuant to the Los Angeles Fair Chance Initiative for Hiring Ordinance, JLL will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.
Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
Accepting applications on an ongoing basis until candidate identified.