Job Abstract

We are seeking a proactive and customer-focused Tenant Services Coordinator for a reputable family-owned company with a long-standing history in the industry. In this role, you will be responsible for managing the day-to-day needs and requests of our tenants, ensuring their satisfaction and fostering positive relationships within our properties. The ideal candidate will have excellent communication skills, strong attention to detail, and a passion for delivering exceptional service.

The position is onsite in McLean, VA. Our client is unable to provide sponsorship.

Responsibilities

• Tenant Relations: Serve as the primary point of contact for tenants, addressing their inquiries, concerns, and requests in a timely and professional manner.
• Issue Resolution: Coordinate with property management and maintenance teams to address tenant issues promptly and ensure timely resolution.
• Lease Administration: Assist in lease administration activities, including lease renewals, rent collection, and lease compliance.
• Event Coordination: Plan and coordinate tenant events and activities to foster a sense of community within the property.
• Vendor Management: Liaise with vendors and service providers to coordinate repairs, maintenance, and other services as needed.
• Property Inspections: Conduct regular inspections of common areas and tenant spaces to ensure cleanliness, safety, and compliance with property standards.
• Documentation: Maintain accurate records of tenant communications, maintenance requests, and lease agreements.
• Budget Management: Assist in budget preparation and monitoring for tenant-related expenses, ensuring adherence to budgetary constraints.
• Emergency Response: Act as a point of contact during property emergencies, providing support and assistance to tenants as needed.
• Tenant Communication: Communicate property updates, policies, and procedures to tenants through newsletters, emails, and other channels.

Qualifications

• Bachelor's degree in Business Administration, Real Estate, Hospitality Management, or related field preferred.
• Previous experience in property management, customer service, or hospitality industry highly desirable.
• Strong communication and interpersonal skills, with the ability to interact effectively with tenants, colleagues, and vendors.
• Excellent organizational skills and attention to detail.
• Proficiency in Microsoft Office Suite and property management software.
• Ability to multitask, prioritize tasks, and work independently in a fast-paced environment.
• Knowledge of lease agreements, property management principles, and relevant regulations is a plus.