Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions.
The Supply Chain Management Business Systems unit supports, develops and integrates enterprise-wide systems that are required to implement, maintain and support business operations and strategic programs including but not limited to procure-to-pay, travel, warehouse management system, e-commerce system, supplier registration and data management, metrics and compliance reporting and ERP integration support.
The Business Systems Analyst (BSA) position focuses on system administration technical support for transactions in workflow and error queue monitoring and resolution, exploring and evaluating existing or new system features, enhancements and functionality with a goal to improve customer experience while meeting University business needs. The BSA position will troubleshoot transactions in error in workflow and resolve issues. The systems will include, but are not limited to SCM owned e-procurement and employee reimbursement systems as well as other systems and applications that Supply Chain Management supports and administers for the enterprise currently or may implement in the future. The BSA will identify systems-related functionalityand needs and opportunities for system process improvement based on feedback gathered from users and provide options and recommendations to stakeholders..
The Business Systems Analyst (BSA) plays a lead role in assessing needs, evaluating, planning designing and implementing new system features or functionality. System assessments require this position to identify appropriate users for information gathering and feedback sessions and gather and document user and business requirements. Based on the requirements gathered, this position will explore, assess and recommend functionality or system improvements to meet the business needs. This position creates documentation that accurately captures business or functional requirements, explores design options and recommends streamlined features and processes for new programs and enhancements to existing systems.
This position will document and track system release features and functionality that we configure and implement and what we do not implement but may want to consider in the future. During each e-procurement system release cycle this position will gain a thorough understanding of the enhancements and new functionality offered, document and create an overview change management deck for end users to understand the enhancements and new system functionality we will be implementing. The release documentation will be communicated to end users and stored on our department website.
This position will work in conjunction with the Systems team including Systems Admin(s) who will configure the system for new features or enhancements. As part of the new features and system improvements life cycle, the BSA will perform regression testing, create a testing strategy including planning and test scenarios or test scripts as well as performing systems testing, documenting results and reporting errors/bugs with the feature or changes needed to the design.
In addition to system enhancements and improvements, this position will also design and produce reports for internal management and external end user consumption using data from the systems we support. This may include employee expense reimbursement related reports for trends over time, trends in volume, category types, user segmentation, etc. Reporting needs to include Cognos MyExpense Intelligence Reporting ad-hoc queries and report design to meet end user needs in addition to scheduling automated distribution burst reports. Reporting to be designed and implemented to support procure to pay transactions and may include implementing dashboards for customer visibility of transactions.
This position must have solid understanding of integrated ERP environment; have the working knowledge of how purchasing, supplier data and invoicing integrate. This position requires general knowledge and experienceof an ERP system with respect to understanding system functionality from an end-user perspective and integration to other related downstream or upstream systems. The BSA position requires thorough understanding of e-Commerce Source-to-Pay solution, software as a service (SaaS) model, system configuration, integration to ERPs, user role and permission administering .
This analyst will perform other duties as assigned.
The final salary and offer components are subject to additional approvals based on UC policy.
To see the salary range for this position (we recommend that you make a note of the job code and use that to look up): TCS Non-Academic Titles Search (https://tcs.ucop.edu/non-academic-titles)
Please note: An offer will take into consideration the experience of the final candidate AND the current salary level of individuals working at UCSF in a similar role.
For roles covered by a bargaining unit agreement, there will be specific rules about where a new hire would be placed on the range.
To learn more about the benefits of working at UCSF, including total compensation, please visit: https://ucnet.universityofcalifornia.edu/compensation-and-benefits/index.html
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- Bachelor's degree in related area and 3-5 years relevant experience and / or equivalent experience / training
- Thorough knowledge of business and process analysis functions
- Thorough Knowledge of related areas of IT
- Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture
- In-depth understanding and skill in process and systems requirement documentation standards, such as Use Case modeling, User Story creations and narrative description
- Demonstrated ability to work with others from diverse backgrounds
- Self-motivated and works independently and as part of a team. Able to learn effectively and meet deadlines. Demonstrates problem solving skills
- Broad knowledge relating to software design and software development life-cycle
- Thorough knowledge of business processes and procedures
- Demonstrated testing and test planning skills
- Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization
- Proven experience in transactional, operational, strategic reports development, has ability to independently create, define, and explain metrics
- Excellent written and verbal communication skills; demonstrated ability to work effectively with various levels of personnel in large organization
- Work experience in organizations similar in size and complexity of UCSF
- Advanced level computer skills sufficient to create queries on transactional and financial data, prepare reports, spreadsheets, charts, and provide analytic support
- Good systems/technology skills to support procurement-to-pay operation, and systems testing
- Experience in project management, gathering and writing business requirements, business analysis and functional documentation
