- Provides end-user support to ICAC Associates for all operational systems. Ensures that all requests are logged accurately and any escalation procedures are followed.
- Performs system operations activities, including checking error logs, verifying integrity of systems and maintaining proper documentation.
- Assists with “in the moment” training support to ICAC for all Business Systems.
- Maintain our text messaging platform and perform month-end reporting.
- Researches and evaluates new software and hardware technologies which could enhance the computer system.
- Stay up to date on system enhancements including internal enhancements and external systems updates.
- Customer focused and communicates effectively with all levels of employees.
- Maintain problem status and resolution information in Salesforce CRM.
- Maintain a professional demeanor at all times.
Minimum Qualifications / Other Expectations:
- Will require weekend shifts on Saturday and Sunday.
- Bachelor’s degree in computer science, information technology or related program.
- Preferred 2+ years of technical help-desk experience
- Extensive knowledge of Windows operating systems.
- Google Suite experience preferred.
- Critical thinking skills, including problem analysis and resolution.
- Must be able to understand technical concepts of interrelated systems and hardware in a multi-platform environment.
- Exceptional customer service attitude.
- Excellent written and verbal communication skills.
Compensation:
Base Pay Range: $31.35 - $38.37
Actual placement within this range may vary based upon, but not limited to, relevant experience, time in role, base salary of internal peers, prior performance, business sector, and geographic location.
The Company also offers competitive benefits for full time employees including paid time off, matching 401(k), and health benefits.
About Us:
Irvine Company Apartment Communities (a division of Irvine Company) offers a portfolio of more than 125 resort-style apartment communities in coastal California’s most desirable locations: San Diego, Orange County, West Los Angeles and Silicon Valley.
With world-class amenities, resort-like surroundings and an unparalleled commitment to customer service, Irvine Company Apartment Communities redefines the rental-living experience.
We take as much pride in our employee community as we do the communities we create. It’s an environment populated with talented and experienced people, a collaborative spirit and abundant opportunities.
Apply today to join our employee community, and learn more about Irvine Company, our legacy and our guiding principles.
The Irvine Company is committed to providing equal opportunity in all of our employment practices, including selection, hiring, promotion, transfer, compensation, termination, and training, without regard to race, religion, color, sex, sexual orientation, gender, gender identity, national origin, ancestry, citizenship status, marital status, pregnancy, age, medical condition, genetic information, military and veteran status, disability, or any other basis protected by federal, state, and local law. Reasonable accommodation is available for qualified individuals with disabilities, upon request.
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