The Program Manager is responsible for the design, development, and implementation of comprehensive programs and services for adults with brain injuries, ensuring the highest level of member and caregiver satisfaction. They lead a cohesive team, foster professional development, and uphold rigorous standards of care, thereby driving continuous improvement within the organization. This position requires excellent interpersonal skills and a commitment to fostering an inclusive and supportive commun... more details
Job Overview:
The Program Manager is responsible for the design, development, and implementation of comprehensive programs and services for adults with brain injuries, ensuring the highest level of member and caregiver satisfaction. They lead a cohesive team, foster professional development, and uphold rigorous standards of care, thereby driving continuous improvement within the organization. This position requires excellent interpersonal skills and a commitment to fostering an inclusive and supportive community for individuals with brain injuries.
Qualifications:
Required:
- Bachelor’s Degree in health-related field
- AHA BLS Provider Certification
- Valid NJ Driver’s License and clean driving record
- At least 5 years of experience in a nonprofit organization serving people with disabilities
- At least 2 years of experience working with adults with brain injury
- At least 2 years of supervisory experience
- Excellent organizational, communication and interpersonal skills
- Excellent time management skills
Preferred:
- Master’s degree
- Certified Brain Injury Specialist CBIS
- Bilingual- Spanish
Certifications and Licenses Required:
- AHA BLS Provider Certification
- Valid NJ Driver’s License
Scheduling Requirements:
- Full Time (40 hours/week)
- Flexible hours
- Occasional travel
- Hybrid/partial remote work
Essential Functions:
Program Operations
- Develop, plan, and execute strategic initiatives for program enhancement
- Assist with the development and execution of strategic initiatives for membership growth and retention
- Collaborate with the leadership team on long-term growth, sustainability, and impact strategies
- Manage day-to-day Clubhouse operations, including scheduling, facilities management, and logistics
- Ensure smooth and efficient functioning of the program
- Efficiently allocate resources to support program objectives
- Lead the successful implementation, optimization, and ongoing use of EPIC, Electronic Medical Records EMR system
Quality
- Ensure programs meet the specific needs of adults with brain injuries
- Deliver top-tier member and caregiver services, including activities, workshops, and events
- Provide direct Clubhouse member care for designated areas as needed
Staff Management and Compliance
- Manage and supervise staff members, ensuring a cohesive and motivated team
- Facilitate professional development opportunities
- Maintain compliance with services for individuals with disabilities
- Ensure adherence to regulatory requirements, safeguard member privacy, and improve documentation efficiency and accuracy, per outpatient CSH/RWJBH
- Plays a pivotal role as one of the champions for CARF survey compliance, ensuring that the organization meets and exceeds standards for quality care and service delivery
- Provides supervision to non-therapy program team
Financial and Collaboration
- Develop and execute a comprehensive process to optimize billing opportunities for services
- Collaborate with cross-functional teams, including marketing and development, to enhance program visibility and support fundraising initiatives
- Partner in philanthropy to help advance program development and growth
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Benefits and Perks:
At RWJBarnabas Health, our market-competitive Total Rewards package provides comprehensive benefits and resources to support our employees’ physical, emotional, social, and financial health.
- Paid Time Off (PTO)
- Medical and Prescription Drug Insurance
- Dental and Vision Insurance
- Retirement Plans
- Short & Long Term Disability
- Life & Accidental Death Insurance
- Tuition Reimbursement
- Health Care/Dependent Care Flexible Spending Accounts
- Wellness Programs
- Voluntary Benefits (e.g., Pet Insurance)
- Discounts Through our Partners such as NJ Devils, NJ PAC, Verizon, and more!
Choosing RWJBarnabas Health!
RWJBarnabas Health is the premier health care destination providing patient-centered, high-quality academic medicine in a compassionate and equitable manner, while delivering a best-in class work experience to every member of the team. We honor and appreciate the privilege of creating and sustaining healthier communities, one person and one community at a time. As the leading academic health system in New Jersey, we advance innovative strategies in high-quality patient care, education, and research to address both the clinical and social determinants of health.
RWJBarnabas Health aims to truly make a unique impact in local communities throughout New Jersey. From vastly improving the health of local residents to creating educational and career opportunities, this combination greatly benefits the state. We understand the growing and evolving needs of residents in New Jersey—whether that be enhancing the coordination for treating complex health conditions or improving community health through local programs and education.
