Zurich (New York, NY) seeks a Team Lead - International Service Consultant to consult with Account Teams and manage end to end International Program servicing on international program business service delivery, including customer service requirements, service proposition and handling of various service delivery issues in order to enhance customer experience. Specific responsibilities include: managing the International Program servicing end to end as the point of contact for customer onboarding of assigned accounts; assisting in matters related to policy issuance, regulatory requirements, reporting, risk engineering coordination, premium payment processes, claims flow issues, and money/currency movement; handling specific requests from Underwriting by reviewing service plan requests, determining feasibility of requests and implementing customer-focused service solutions; providing input into the development of customer specific, value added services for existing and new customers of moderately complex accounts; acting as an account representative by responding to customers service issues and coordinating with the appropriate business partner for resolution; assisting underwriting in documenting the service proposition including agreed service deliverables and standards; assisting in developing rates; coordinating data entry submitted to the third party vendor and performing quality checks on the entry before information is sent to the network; preparing service presentations as required; training clients in various specific lines of insurance; and training new employees regarding International Programs. Position requires IPZ Certification. Position requires 15% travel within the U.S. Option to work remotely is available.
Position requires a Bachelor’s degree, or foreign equivalent, in Business Administration, Insurance and Risk Management, or a closely related field of study, plus 3 years of experience in the job offered, or as a UW Services Specialist, Administration Accounting Team Leader, Accounting Analyst, or similar position in Reinsurance/Captives. In the alternative, will accept an Associate’s degree, or foreign equivalent, in Business Administration, Insurance and Risk Management, or a closely related field of study, plus 5 years of experience in the job offered, or as a UW Services Specialist, Administration Accounting Team Leader, Accounting Analyst, or similar position in Reinsurance/Captives. Must have 3 years of experience working with Producing Country (PC) Large Property. Specific experience must also include working with each of the following: IPS (International Program Systems); NEO; MIA (Multinational Insurance Application); NCS tools; International Programs Structures, and Captive and Panel solutions. Must have IPZ Certification. Must be willing to travel within the U.S. 15% of the time. Option to work remotely is available.
Full-time position, annual rate of pay: $128,877. Apply by submitting your resumes at Zurichna.com/en/careers, Job ID:114399.
As a condition of employment at Zurich, employees must adhere to any COVID-related health and safety protocols in place at that time (https://www.zurichna.com/careers/faq).
A future with Zurich. What can go right when you apply at Zurich?
Now is the time to move forward and make a difference. At Zurich, we want you to share your unique perspectives, experiences and ideas so we can grow and drive sustainable change together. As part of a leading global organization, Zurich North America has over 150 years of experience managing risk and supporting resilience. Today, Zurich North America is a leading provider of commercial property-casualty insurance solutions and a wide range of risk management products and services for businesses and individuals. We serve more than 25 industries, from agriculture to technology, and we insure 90% of the Fortune 500®. Our growth strategy is not limited to our business. As an employer, we strive to provide ongoing career development opportunities, and we foster an environment where voices are diverse, behaviors are inclusive, actions drive equity, and our people feel a sense of belonging. Be a part of the next evolution of the insurance industry. Join us in building a brighter future for our colleagues, our customers and the communities we serve. Zurich maintains a comprehensive employee benefits package for employees as well as eligible dependents and competitive compensation. Please click here to learn more.
As a global company, Zurich recognizes the diversity of our workforce as an asset. We recruit talented people from a variety of backgrounds with unique perspectives that are truly welcome here. Taken together, diversity and inclusion bring us closer to our common goal: exceeding our customers’ expectations. Zurich does not discriminate on the basis of age, race, ethnicity, color, religion, sex, sexual orientation, gender expression, national origin, disability, protected veteran status or any other legally protected status. EOE disability/vet
Zurich does not accept unsolicited resumes from search firms or employment agencies. Any unsolicited resume will become the property of Zurich American Insurance. If you are a preferred vendor, please use our Recruiting Agency Portal for resume submission.
Location(s): AM - New York
Remote Working: Yes
Schedule: Full Time Employment Sponsorship Offered: No
Linkedin Recruiter Tag: #LI-DNI #NAAIA
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