Otis Elevator Company is searching for a highly motivated Manager, Maintenance Field Operations to lead service operations activities in the branch. This individual will be responsible for day-to-day management of field staff, employee selection, field training and safety. This individual will also lead operations efforts and priorities to ensure superior customer satisfaction.
If you thrive in a fast-paced environment and are looking for an opportunity to develop your field operations career, then we have a great opportunity for you. We are seeking a motivated, top performing field operations professional to deliver high quality products/services that meet customer needs.
Job Responsibilities:
- Ensuring field employee safety
- Meeting with customers to ensure obligations and expectations are achieved
- Directing the performance of field maintenance and contractual service operations
- Conducting field education training with field workforce
- Maintaining customer quality assurance; emphasis on safety, managing the expenditure of labor and materials
- Improving efficiencies, managing route schedules and callback rates
- Providing technical support
- Authorizing repair orders and tracking completion
- Managing labor and material investments within budget
- Leading change to better efficiency and communication
Education:
- 2-year degree, plus 5 years' experience, or
- 4-year degree, plus 3 years' experience, or
- High school diploma or equivalent, with a proven technical elevator background (i.e., apprentice, mechanic, adjustor, etc.).
Experience/Qualifications:
- Experience with leading a team of technicians is preferred.
- Elevator industry is desired, but not required.
- Candidates must have excellent communication skills and leadership skills and be able to work in a highly team-oriented and dynamic environment.
- Self-motivated individuals who have the ability to manage many simultaneous projects and responsibilities are a must.
- Candidates must have strong computer and technology skills, business acumen and a passion for customer service.
The salary range for this role is $105,000 - $160,000. We may ultimately pay more or less than the posted range, and the range may change in the future. Pay within the salary range will be based on several factors including, but not limited to, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.
Otis is the world’s largest elevator and escalator manufacturing, installation and service business. We serve customers in over 200 countries and territories around the world and maintain more than 2 million elevators and escalators globally. Our Gen2® elevator system, energy-saving ReGenTM drive technology and Link escalator solutions have set industry standards for innovation and performance. Otis has more than 68,000 employees, including engineers, digital technology experts, sales and functional specialists, as well as factory and field technicians. We are proud to be a global team that continues to rise to the challenges of a fast-moving, high-performance company. Together, the people of Otis are creating new ideas and opportunities by collaborating across time zones, geographies and cultures to better serve our customers. So just imagine where you can take your career!