Company Description: At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed. Job Description The Client Service Representative (CSR) is the client’s first contact when calling or... more details
Job Description
Company Description:
At Blue Ridge Veterinary Associates, we employ the finest veterinary professionals to deliver high-quality medical services while promoting a culture of compassion and authenticity. We cultivate attractive working environments and cultures for every hospital staff member, making sure they have the resources to give every pet accurate attention and keep clients well-informed.
Job Description
The Client Service Representative (CSR) is the client’s first contact when calling or visiting the practice and as such represents the professional image of the practice to callers and visitors. The CSR answers telephones, greets clients, prepares patient files, receives and relays client correspondence, updates client financial records. The outstanding CSR has the ability to diffuse negative client situations and foster client bonding. You will rotate between the front desk and call center.
Schedule: Full-time. Various schedules are available. AM, Mid-day and PM shifts
Customer-centric and leadership abilities.
Bond with clients and keep a positive demeanor in the reception area.
Accurately maintain and prepare records, consent forms, other documents. Prepare health certificates, immunization certificates, laboratory requests, and euthanasia certificates
Maintain an active veterinary appointment schedule, screening emergencies, and prioritizing cases that need to be seen.
Answer telephones and handle calls quickly, efficiently, and in a professional and friendly manner using a multi-line system.
Handle client/patient transfer requests.
Strong attention to detail and organizational skills.
Accurately and compassionately communicate estimates and treatment plans.
Experience with Impromed is a plus.
Qualifications
High school diploma or equivalent.
3+ years of customer service experience, preferably in a veterinary hospital.
Possess a cheerful demeanor and contribute to a positive work environment.
Quickly learn how to pronounce, know the meaning of and spell commonly used veterinary terms
Perform basic digital literacy, type 30 words per minute.
Excellent communication skills, including written and verbal language skills in English.
Able to work all shifts, including weekends, and holidays.
Be at least 18 years or older.
Excellent digital literacy, demonstrating accuracy in inputting details.
Work well independently and in a group.
Be flexible in attitude and work habits.
Physical Effort: Work requires lifting and carrying records and equipment weighing up to 25 lbs; requires sitting and standing for extended periods of time.
Working conditions: Must love pets and all that comes with them
Additional information
All your information will be kept confidential according to EEO guidelines.
Benefits
We reward leadership and excellence with:
Medical, Dental and Vision Insurance
Life Insurance
401(k) plan
Paid Vacation
Paid Holidays
Career Growth Opportunities
In-house Training
If you are looking for a career adventure and an opportunity for unmatched personal growth, we want to hear from you.
National Veterinary Associates is a leading global pet care organization united in the love of animals and the people who love them.
NVA, a community of approximately 1,400 premier locations consisting primarily of general practice veterinary hospitals in addition to equine hospitals and pet resorts, and Ethos Veterinary Health, which consists of 145 world-class specialty and emergency hospitals, are rooted in a culture of compassion and innovation.
NVA and Ethos Veterinary Health’s innovative, collaborative approach underpins a shared commitment to delivering exceptional veterinary care. For more information, visit www.nva.com.
NVA offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, NVA provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.
NVA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.
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