Troubleshoots first level issues onsite and facilitates solutions for second and third level issues. Finds applicable data, through SQL queries/software applications/server logs, to solve and/or support solutions/customer issues. Collaborate with customers to enable the successful operation of our automated solutions in their facilities Assists in writing site-specific documentation, such as failover processes, startup scripts, or change request ideas. Support the System Validation Team, Softwar... more details
Systems Engineer I - Operations Support
Job LocationUS-OH-Commercial Point
Posted Date17 hours ago(6/18/2024 3:53 PM)
# of Openings
1
Shift
2nd Shift
Company Division
WYN
Overview
About Us
Daifuku is the nation’s leading independent, U.S.-based provider of intelligent material handling systems. With hundreds of engineers in-house, the company designs, manufactures, integrates, and installs the full spectrum of intralogistics solutions. We provide leading-edge conveyor and sortation systems, voice and light-directed order fulfillment equipment, controls and software, robotics, mezzanines, and structures.
If you want to join a team of industry leading experts and who want to create an impact on the future of material handling solutions, we want to hear from you.
Position Summary
TheSystem Operationsteamprovides our clientsITand first-level troubleshooting expertisefor project Go-Live,ramp up,andstabilization.Itconsists ofwell-rounded employeeswho can accurately assess andfacilitatesolutions for onsite issues,
Responsibilities
Troubleshoots?first level issues?onsite and?facilitates?solutions for?second and third level?issues.?
Finds?applicable data, through SQL queries/software?applications/server logs, to solve and/or support solutions/customer?issues.?
Collaborate?with customers to enable the successful?operation of?our automated solutions?in their?facilities??
Assists in writing site-specific documentation, such as failover processes, startup scripts,?or?change request ideas.?
Support?the?System Validation Team, Software Implementation, and the System Integration?Team?during commissioning and UAT whenever the opportunity arises.?
Other duties as?assigned?
Some travel?may?be?required (up to?10%)??
?
Qualifications
3-5 years’ experience working in IT related field
1-3 yrs. experience working in material handling or equivalent industry experience preferred
Understanding and/or experience with SQL, DB structuring
Networking tools and SSH client experience
Write, read, edit large database queries for KPI reporting and dynamic visibility into issues
Understanding SDLC lifecycle
Troubleshoot network issues (IP conflicts, packet loss, etc.) with tools like Wireshark
Understanding of how software layers interact with controls layers and mechanical layers
Knowledge of WMS/WCS systems preferred
Exposure to automation technology including conveyors, sorters, shuttles, or robotics is a plus
Knowledge of computer components
Find trends or variances in tabulated data to troubleshoot issues
Ability to create process documentation and SOPs for internal and external stakeholders
Ability to troubleshoot computer issues via RDP session, understanding VM architecture
Ability to understand warehouse operational processes and overall material flow
Customer service mindset allowing communicate with internal & external customers & vendors at their sites and online
Reasoning, analytical and critical-thinking problem-solving skills
Self-motivated, proactive mindset to solve problems and issues before they occur
Knowledge of MS Office suite and Windows operating systems
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