Job Abstract

The Nutrition Assistant is responsible for providing nutritional care to patients by spending quality patient time assisting in menu selection by utilizing a laptop meal ordering program, providing patient meal delivery and patient set-up with direct patient contact, receiving and processing phone orders as required, and identifying patients who have not ordered meals with the assistance of the tray tracking system. The Patient Ambassador may make meal rounds and collect survey information. They will update the food preference and nourishment information and relay pertinent information to their Supervisor/Manager or the Clinical Dietitian. The general responsibilities of the position include those listed below, but Keck Medicine of USC may identify other responsibilities of the position. These responsibilities may differ among accounts, depending on business necessities and client requirements.

Essential Duties:

• Introduces Expressly for You Room Service and explains diet order to new admissions.
• Visits 80% of patients to obtain meal orders. Calls patients when unable to visit; should be no more than 20% of assigned patients.
• Effectively and efficiently utilizes the Health Touch program for all meal and snack orders.
• Identifies, documents and delivers required tube feeding and unit pantry nourishments.
• Acts as liaison between Nursing, Clinical Dietitians and Food & Nutrition Services.
• Prints Census Report with patient name, room, diet and admission date prior to each meal.
• Reviews report for accuracy or changes.
• Visits all patients daily.
• Introduces self as the unit’s Nutrition Assistant and provides contact number.
• Explains times patient may receive meals.
• Explains, if needed, the availability of large print and Spanish menu.
• Documents, resolves or refers any complaints/concerns the patient and/or family members may have.
• Conducts meal rounds as assigned by Supervisor/Manager.
• Notes when patient will be revisited if needed and why.
• Works with managers/supervisors in Process Improvement projects.
• Works with patient promotions as necessary.
• Fills in as needed in diet office and kitchen.
• Attends all allergy and foodborne illness in-service training.
• Complies with all Keck Medicine of USC policies and procedures.
• Complies with all company safety and risk management policies and procedures.
• Participates in regular safety meetings, safety training and hazard assessments.
• Reports all accidents and injuries in a timely manner.
• Attends training programs (classroom and virtual) as designated.
• May perform other duties and responsibilities as assigned.

Required Qualifications:

• Req High school or equivalent

• If no High School Diploma, GED or Equivalent, a minimum of 1 year of experience is required as a substitution of education.

• Req 1 year If no High School Diploma, GED or Equivalent, a minimum of 1 year of experience is required as a substitution of education.

• Req Demonstrate excellent customer service behavior.
• Req Ability to communicate effectively in English both verbally and in writing.
• Req Basic computer/laptop experience; able to use a computer.

Preferred Qualifications:

• Pref Bilingual

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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