Job Abstract

Manages all clinical operations under the direction of the Director. Manages clinical and administrative responsibilities of the office, including directing the work of clinical supervisors, administrative and medical staff of the department/clinic. Oversees operations of patient care programs. Directs nursing practice, education, and services. Supervises the utilization of resources and the application of new technological developments in patient care. Performs complex and varied administrative and clinical assignments. Serves as a personal contact for physicians, staff, and outside departments in order to address problems, issues or concerns that require attention.

The Clinic Manager is accountability for the quality of patient care, efficiency of operations, and human resources management for the GI/Liver clinics. Patient care services are carried out in partnership with administration, other departments, and medical staff. The clinic manager will maintain operational alignment with organizational goals and compliance with regulatory agency requirements. They will manager and lead daily operations of assigned area(s), promote a positive and professional environment, supervise/coach all clinic staff, maintain a stable and productive team, involve staff at all levels in shared decision making, ensure all employee educational requirements are met, lead/facilitate continuous process improvement, actively measure processes and performance, and make data driven decisions.

Essential Duties:

• Financial Management: Responsible for monthly monitoring of financial results, variance reporting and action plans to meet established budget objectives. Reviews and manages income statements Supervises inventory management including purchasing, product selection and supply usage Ensures patient and treatment charge information and other related data are accurate and submitted to the USC billing office in a timely manner Ensures patient and treatment charge information and related data are accurate and submitted in a timely manner by means of the designated reporting system
• RISK Management: Ensures compliance with all policies and procedures in accordance with State and Federal Regulations for patient care and services (HIPAA, CMS, OSHA, CLIA, or other governing services. Maintains Quality Assurance Programs as required by all Keck Medical Center policy and procedures Constantly looks at current processes and procedures and identifies and implements areas of improvement while adhering to HOPAA, JTC< DOH as well as hospital and DCS requirements as deemed. Participates in and leads quality assurance meeting and all applicable in-services Participates and leads in quality assurance cost containment
• Facility/Equipment Management: Ensures equipment and supplies are maintained to provide quality care and to ensure the safety of patients and teammates Identifies and plans prompt corrective action for any issues with safety or equipment and systems Participates in the development and periodic revision of policies and procedures with the Associate Administrator/Associate Director to assure consistent, efficient and safe operation of clinic/program
• Patient Care Management: Participates in development and revision of policies and procedures with the AD and Associate Administrator to ensure consistent, efficient and safe treatment delivery Fosters a sense of urgency in teammates that promotes commitment to optimal clinical outcomes, decreased wait times and meets all regulatory compliance for the clinic.
• Associate Management: Creates, maintains, and communicates efficient and timely employee schedules according to the needs of the clinic Provides leadership to direct reports: Helps direct reports overcome any organizational obstacles encountered during projects Knows, understands, implements, follows, and communicated to teammates all employment policies and procedures, awards, and other opportunities within USC Ambulatory Care Services)and foster a positive and Keck Culture workforce. Plans, organizes and supervises the nursing, technical and biomedical staff to ensure high quality patient care according to all policy and procedures Facilitates teammate development, collaborate with direct reports to create professional development goals Maintains familiarity with and communicate to teammates new programs impacting teammates. Addresses teammate relations issues and appropriately and escalate as necessary Provides work direction for department teammates Determines staffing needs, creates pans that promote the most efficient use of all teammates, ensure coverage during all teammate abscesses Utilizes flexing of staff in downtimes effectively while not compromising the clinical needs of the clinic Reports and documents all teammate injuries according to established policy and procedures Knows and understands basic wage and hour laws, Federal, State and local laws and regulations, Medicare, and legislation affecting employment Reviews and approves time cards of direct reports Tracks overtime, attendance and PTO, illnesses Researches and responds to questions regarding payroll issues. Develops and conducts educational programs to keep teammates up-to-date on new policies and procedures, new laws, regulations impacting work, and other information necessary to maintain teammate’s knowledge of departmental processes and goals. Maintains and communicates clinic emergency management programs and ability to act swiftly, confidently in an emergency. Knows and follows all Keck medical Center of USC policies and procedures
• Marketing : Works with Associate Director and Physician staff to ensure full schedules and services are made available for patient care Assists in all marketing opportunities that will provide education and access to clinic Works with Call Center to ensure proper communication to center is always updated and accurate for patient care access needs
• Perform other duties as assigned.

Required Qualifications:

• Req High school or equivalent
• Req Bachelor's degree in a Related field

• Combined experience/education as substitute for minimum education

• Req 2 years Experience in managing people and day-to-day operations.

• Req Excellent people management skills.
• Req Ability to motivate and challenge staff.
• Req High frustration and ambiguity tolerance.
• Req Demonstrates ability to utilize effective, appropriate and diplomatic oral and written communication skills.
• Req Ability to bridge the gap between administrative demands and clinical needs.
• Req High skill and experience in process improvement.
• Req Familiarity with Word processing, Microsoft office software and departmental applications.
• Req Excellent analytical, problem-solving, planning and evaluation skills.
• Req Organization/time management skills.
• Req Good decision making skills.

Preferred Qualifications:

• Pref 2 years Experience in acute or ambulatory setting and pediatric acute care experience preferred.
• Pref Experience managing a multi-specialty clinic preferred.
• Pref Basic Life Support (BLS) Healthcare Provider from American Heart Association

Required Licenses/Certifications:

• Req Fire Life Safety Training (LA City) If no card upon hire, one must be obtained within 30 days of hire and maintained by renewal before expiration date. (Required within LA City only)

USC is an equal opportunity, affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other characteristic protected by law or USC policy. USC will consider for employment all qualified applicants with criminal histories in a manner consistent with the requirements of the Los Angeles Fair Chance Initiative for Hiring ordinance. We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at (213) 821-8100, or by email at uschr@usc.edu.  Inquiries will be treated as confidential to the extent permitted by law.

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