Job Abstract

Hours: 1^st Shift - Wed-Sun / 6:30am-3pm and/or 3^rd Shift - Wed-Sun / 10:30pm-7am

Job Summary:

Responsible for the physical safety, security and welfare of all facility residents. Responsible for monitoring residents in the areas of compliance with all rules policies, and procedures. Responsible for overseeing the cleanliness and smooth operations of the facility. Responsible for managing facility’s response to emergencies.

1. Responsible for the physical safety, security, and welfare of all residents. Monitor residents in the areas of compliance with all rules, policies, and procedures and report unsafe activities, conditions in all areas of the facility to Management.
2. Oversee the cleanliness and smooth operations of the facility. Monitor Chore/Work Therapy assignments. Provide services with actions and attitudes consistent with a Christ-like manner.
3. Manage facility’s response to emergencies. Provide crisis intervention and support to residents using Biblical principles to minister to their needs. Facilitate conflict resolution between residents and provide mediation. Communicate relevant information to management and case managers immediately and thoroughly.
4. Assist residents with daily needs (i.e. – mail, toiletries, OTC meds, questions, and concerns, etc.).
5. Promote good relations between residents and staff by maintaining an atmosphere of cooperation, service to others, and a balance of “grace and truth” consistent with the “Christ Centered community” central to the Star of Hope mission statement.
6. Assist Resident Services Senior Lead Coordinator in completing and maintaining all necessary rosters, logs, folders, reports to ensure the smooth operation of Resident Services department.
7. Communicate, support, and work with other departments to ensure the integrity of care of all residents, including referring residents with specific needs to Program Staff, Spiritual Life Coordinators, Children’s/Youth staff, and Management.
8. Provide advice, admonition, and encouragement from a Biblical perspective when interacting with residents.
9. Complete necessary follow-ups involved in documenting each crisis (Significant Events Reports).

Other Job Responsibilities:

1. Participate in Ministry and prayer activities, as appropriate.
2. Other duties as assigned

Qualifications:

Education, Skills & Experience: Requires a High School Diploma or GED. Preferred 2 years of college or Associate's Degree in Social Services or related work experience or an equivalent combination of education and experience. Knowledge of and experience with substance abuse issues, mental health conditions, and homelessness preferred. Working knowledge in all Microsoft Office applications (Word, Outlook, Power Point, and Excel) required. Valid Texas Driver’s License with acceptable driving record and current liability insurance.

Be able to work respectfully, professionally and in a Christ-like manner with everyone, able to maintain required residents/staff boundaries and possess a willingness to serve the Lord in a ministry that deals with homeless men, women and children.

Good reading, writing, time management and ability to multitask. Detail oriented with strong communication skills. Must be able to clearly communicate information about residents’ policies, and procedures. Good judgement in dealing with the residents and confidential matters. Ability to problem-solve, work well without supervision. Ability to communicate and work cooperatively with employees, managers, residents, volunteers and outside organizations that interact with Star of Hope. Professional appearance and behavior.

Equipment Used: General Office Supplies (Calculator, Telephone, Stapler, etc.), laminator, Computer Equipment (Monitor, Keyboard, etc.), and Copier/Fax/Printer, Software: Microsoft Word, Excel, PowerPoint, Outlook, Sphere (Inventory supply) and SharePoint.

Work Environment: Work environment encompasses the entire facility. Business hours to include 1^st, 2^nd, and 3^rd shift to meet the business needs of the mission. Occasional visits to program sites may be required. Exposure to infectious diseases, poor hygiene, drug usage, verbal and physical abuse and other emergency situations relative to the homeless population is normal. Jeans with no holes/fraying may only be worn on Fridays and only as long as a Star of Hope shirt (T-shirt, polo-style or sweatshirt) is worn.

Relations with Others: Frequent face to face discussions with individuals, immediate peers, immediate manager, and direct reports. Frequent use of electronic mail. Frequent contact with residents and volunteers. Frequent contact with peers and managers in other departments. Occasional telephone conversations and written letters and memos.

Physical Requirements: Medium work with lifting of up to 30 pounds. Constant standing, talking, hearing, field of vision and depth perception. Frequent stooping, kneeling, crouching, reaching, walking, use of fingers, repetitive motions, handling, and color vision. Occasional climbing, crawling, sitting, pushing, pulling, feeling, lifting, smelling, and driving.

Other: Able to support through word and action the Star of Hope Christ-centered Mission statement, Faith Statement, and the mission’s core values of integrity, excellence and commitment to life change.

Date Job Description Became Effective: 4/26/2023

Star of Hope is a Christ-centered, community funded, non-profit religious organization.

The above job description is intended to describe the general nature and level of work being performed by an employee in this position. They are not intended to be an exhaustive list of all duties, responsibilities and qualifications of an employee assigned to this job. I have read and agree to the duties outlined above and understand that in order to adjust to changes in business, it may be necessary to modify the job, add to or remove certain duties and responsibilities, or be reassigned to an alternate position. This statement does not alter the “at will” status of employment at Star of Hope.