Job Abstract

Here at Avis Budget Group we're more than just rentals—although over 70 years of experience and 11,000 locations in 180 countries has taught us a thing or two about that. We’re shaping the future of the mobility industry with our innovative, customer-focused solutions. Our globally recognized brands - Avis, Budget, Budget Truck and Zipcar - connect people to more. This means more convenience, more options and more time on the road for our customers. But we also connect our employees to more: opportunities, benefits, support, collaboration and most importantly—power to change the future. Sound your speed? Come join our family.

The Data and Customer Insights Analyst is a key role in the Customer Experience Department.  This role is responsible for a comprehensive set of responsibilities with regard to developing, executing, and reporting on the organization's customer feedback projects.  This position oversees Voice of the Customer (VOTC) research, is responsible for reporting on and helping integrate all facets of customer feedback and providing organizational guidance for improvement efforts.  This position plays a significant role in uncovering key customer and operational insights and communicating them throughout the organization. This role will partner with other teams in the organization – Market Research, CRM, Customer Service, Sales, Operations– to drive connectivity between consumer insights and other data sources.  Essential duties and responsibilities, shown below, will vary accordingly based on assignment.

Essential Duties and Responsibilities

• Structure large data sets to conduct root cause analyses and identify key focal areas to drive customer experience improvement

• Produce consumer analysis reporting and present findings to operational management and broader organization based on findings.

• Drive linkages between VOTC feedback and financial and operational metrics.

• Track KPI’s of customer experience initiatives and identify areas of opportunity

• Maintain the voice of the customer database and ensure data quality

• Partner cross-functionally with other departments to share findings and insights

Qualifications  

• Bachelors Degree required.

• Excellent analytical ability and quantitative skills, attention to detail, and ability to work independently and in teams.

• Excellent time management and the ability to multi-task and balance several important projects at one time.

• Excellent problem solving skills – must be resourceful and creative with solutions.

• Requires strong communication, interpersonal, and organizational skills.

• Ability to interact and work with employees from all levels of the organization.

• Must be proficient in Microsoft Office applications.

• Working knowledge of Tableau preferred.

Travel Requirements

Occasional travel is required.

Disclaimer

The information on this description has been designed to indicate the general nature and level of work performed by employees within this classification.  It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job, which may vary, based on job location, department or the assignment. The actual essential duties, responsibilities and qualifications may vary by location, department, reporting structure or other business needs.  No inference should be drawn that a specific job duty, responsibility or qualification is non-essential by its absence from this description.

Avis Budget Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.