Who We Are It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide... more details
Who We Are It takes the most talented people to put on the world’s greatest tennis event. The US Open Tennis Championships are one of the highest-attended annual sporting events in the world. Each year, for three weeks in the late summer, the US Open is the focus of the sports & entertainment universe. Passionate fans from around the world come to NYC to witness the toughest tennis on the game’s biggest stage. With more than 900,000 on-site visitors, over 224 million television viewers worldwide and over 45 million online visitors globally in 2023, why not come and enjoy the thrill and excitement of working with our team?
We are seeking a Cleaning Area Director to oversee the cleaning and maintenance staff for the US Open and NTC Events.
The Role
Greet and assist all staff and guests in a welcoming and friendly manner
Supervise and coordinate all cleaning staff and services performed
Dispatch staff to designated areas in a timely manner
Uphold and enforce the grooming and appearance standards policy
Maintain a daily log of all work performed by the cleaning staff, by location, throughout the assigned areas
Document all problems, incidents, and complaints each day and work with HR manager on resolutions
Maintain inventory of cleaning supplies and equipment
Report all vendor issues such as low staffing levels, lack of supplies, and any other issues that may come up in real-time to the Facility Operations Department
Provide daily cleaning assistance and perform various duties as assigned by the Facility Operations Department
Manage and coordinate all tasks of cleaning services staff in designated areas
Proactively troubleshoot cleaning problems as they occur and respond in a timely manner
Facilitate sweep of facility after each session and ensure that the facility is cleaned to USTA standards
Report unattended bags and packages, medical situations, incidents, or emergencies immediately to the command center
Provide assistance and direction when dealing with inclement weather situations
Provide staff for court and seat drying
Work with Sr. Manager, Facility Services on year end evaluations and hiring recommendations
Be familiar with NTC procedures
Who You Are
Bilingual in English and Spanish (required)
Prior cleaning and supervisory experience within maintenance or cleaning operations for venues or similar facilities
Comfortable working in different height levels
Previous guest or customer service related experience
Punctual and presentable shift attendance, neatly groomed in a clean, well-maintained uniform
Available to work for the full duration of the US Open tournament - 7 days a week in August and September
Must be able to work 10+ hour shifts and be available days, nights and weekends
Willing to work outdoors in various weather conditions and able to stand for extended periods
Personable and proactive team player with excellent communication skills
Remain calm and focused in a fast-paced environment as well as during stressful situations
Hourly Pay Rate prior to tournament: $30 per hour Daily Pay Rate during tournament: $400 per day
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