Responsible for performing a variety of duties to support the paying and receiving function of the community office; coordinating work within the unit or department, as well as with other departments and units; reporting pertinent information to the immediate supervisor; responding to inquiries or requests for information; complying with regulatory requirements. May be responsible for regularly securing and exiting the bank alone after daylight hours, depending on the individual branch schedule.
Essential Duties
1. Regular attendance is required and will vary by position. For your specific schedule and hours, please discuss with your supervisor or division head. These hours are determined at the beginning of the year by your supervisor and are submitted to HR on the Budgeted Hours report. Based on need, the Bank does reserve the right to adapt at any point.
2. Performs a variety of duties to support the paying and receiving function of the community office of which the following are illustrative:
a. Accepts deposits of various account types.
b. Cashes checks within approved authority and operating policy.
c. Accepts utility bill payments as appropriate.
d. Sells Cashiers Checks, Money Orders, Certified Checks, etc.
e. Accepts loan payments, safe deposit box rent, and other related payments.
f. Processes night deposits and mail deposits.
g. Greets and serves customers in a friendly and courteous manner.
h. Maintains an awareness of new business opportunities with customers; actively refers customers to appropriate customer service personnel.
i. Maintains an approved level of cash; turns in excess and mutilated cash.
j. Prepares daily settlement and proof of cash transactions; balances cash drawer accurately and efficiently on a daily basis.
k. Images own work to go to the Operations Department.
l. Maintains supplies and an awareness of Teller supply inventory control.
3. Coordinates specific work tasks with other personnel within the unit or department as well as with other units and departments in order to ensure the smooth and efficient flow of information.
4. Reports pertinent information to the immediate supervisor as requested, or according to an established schedule; compiles information as necessary or as directed and provides data to appropriate bank personnel.
5. Responds to inquiries relating to his/her particular area, or to requests from customers, other bank personnel, etc., within given time frames and within established policy.
6. Cooperates with, participates in, and supports the bank's compliance with all regulatory requirements, e.g., Community Reinvestment Act (CRA), Equal Credit Opportunity Act, etc.
7. Assists in answering the telephone.
Ancillary Duties
1. May be required, on occasion, to provide safe deposit box services to customers.
2. May be required to balance and/or service ATM machines.
3. Processes cash for shipment.
4. Verifies cash order from Federal Reserve.
5. Performs other related duties as assigned or directed.
Job Location
First floor, assigned community office
Equipment/Machines
1. ATM 9. Cash Advance Machine
2. Telephone 10. Coin Machine
3. Calculator 11. Combination Lock
4. Copy Machine 12. Check Cutter
5. Computer keyboard 13. Office doors and security equipment
6. Currency Verifier 14. PC
7. Typewriter 15. Imager
8. Fax Machine 16. Drive Thru Window
