The PMO Senior Change Management Program Manager supports Change Management in a growing Global Portfolio
Management Office (PMO) team supporting an expanding Data Center Construction portfolio. This role is
client-facing and requires a high degree of influence, strategic thinking, and the ability to drive effective
change management in a highly matrixed organization. The Change Management PgM’s role is primarily to
manage organizational change to enable successful deployment of the PMO’s strategy and initiatives, such as
process improvements and implementation of supporting software tools needed to scale the portfolio, driving
full stakeholder buy-in, adoption, and lasting behavioral change. This role focuses on the human side of
change required to meet business needs, creating and implementing a change management strategy and plan
aligned with change management principles and methodology, including managing stakeholders and
developing communications. This role manages changes related to PMO strategy, governance, business
processes, systems and technology, job roles, and organization structures.
The Senior Change Manager primary responsibility will be creating and implementing change
management strategies and plans that drive stakeholder engagement in a highly matrixed organization,
maximize employee adoption and usage while minimizing resistance, and increase measurable achievement of
results and outcomes. This role will have to work directly with many stakeholders in the organizational
hierarchy to succeed; for example, facilitating change-related meetings. This role will establish transformation
success measures and monitor progress, tracking and reporting trends and risks. To be effective, it is
essential for this role to strongly influence the client sponsors with best practices to drive, lead, and sustain
successful change.
The Change Management PgM will use program management skills to help the team manage communications
of programs, projects, schedules, training material and deliverables and provide active support to other
members of the PMO team with a variety of programs and process improvements. This role will support
Project Managers in integrating change management activities into their project plans.
Additional responsibilities include developing and managing the PMO presentation messaging and content,
intranet website, chatline, office hours and working with cross-functional teams to ensure fresh and accurate
content is posted on all relevant PMO platforms.
Key Responsibilities:
Change Strategy Development:
? Develop a comprehensive change management strategy tailored to the specific needs of our
datacenter portfolio scaling efforts.
? Assess the impact of changes on the organization and its stakeholders, identifying key areas of focus
and potential resistance.
? Design and implement strategies to manage and mitigate resistance to change.
Change Management Planning:
? Create detailed change management plans that outline the steps needed to prepare, support, and help
individuals and teams make successful transitions.
? Develop and manage stakeholder engagement plans to ensure alignment and support across the
organization.
? Establish and maintain a change management governance structure to oversee and support change
initiatives.
Stakeholder Engagement and Influence:
? Act as a trusted advisor to clients and stakeholders, providing expert guidance on change
management best practices.
? Build strong relationships with key stakeholders to gain buy-in and support for change initiatives.
? Conduct regular stakeholder analysis to understand their needs, concerns, and level of commitment.
Communication and Training:
? Develop and execute communication plans to ensure timely, accurate, and consistent messaging
throughout the change process.
? Design and deliver training programs to equip employees with the skills and knowledge needed to
adapt to new processes and tools.
? Utilize a variety of communication channels, including meetings, presentations, emails, intranet, and
media, to reach diverse audiences.
Change Implementation and Reinforcement:
? Lead change management activities, including impact assessments, readiness assessments, and
stakeholder analysis.
? Monitor the progress of change initiatives and adjust strategies as needed to ensure successful
adoption.
? Develop metrics and KPIs to measure the effectiveness of change management efforts and track
progress over time.
Continuous Improvement:
? Identify opportunities for continuous improvement in change management processes and practices.
? Collect feedback from stakeholders and use it to refine and enhance change management strategies.
? Stay current with industry trends and best practices in change management and apply them to the
organization.
Risk Management:
? Identify and manage risks associated with change initiatives, developing mitigation plans as necessary.
? Address and resolve issues that may arise during the change process, ensuring minimal disruption to
operations.
Reporting and Documentation:
? Prepare and present regular reports on the status of change initiatives to senior leadership and
stakeholders.
? Maintain comprehensive documentation of change management activities, including plans, progress
reports, and lessons learned.
