We are excited to be hiring a Business Continuous Improvement Consultant in our Workplace Solutions (WPS) Continuous Improvement team. We are on an exciting journey to transforming our WPS Group Protection and Retirement Plan Services businesses through continuous improvement processes. You will have the opportunity to lead complex programs/initiatives in our Group Protection and Retirement Plan Service business areas following the DMAIC process. These transformational changes may include improv... more details
Alternate Locations: Work from Home; Charlotte, NC (North Carolina); Dover, NH (New Hampshire); Fort Wayne, IN (Indiana); Greensboro, NC (North Carolina); Hartford, CT (Connecticut); Omaha, NE (Nebraska); Radnor, PA (Pennsylvania)
Work Arrangement:
Hybrid/Flexible : Work at home and use the office as appropriate for in-person collaboration.
Relocation assistance: is not available for this opportunity.
Requisition #: 73232
We are excited to be hiring a Business Continuous Improvement Consultant in our Workplace Solutions (WPS) Continuous Improvement team. We are on an exciting journey to transforming our WPS Group Protection and Retirement Plan Services businesses through continuous improvement processes. You will have the opportunity to lead complex programs/initiatives in our Group Protection and Retirement Plan Service business areas following the DMAIC process. These transformational changes may include improving manual processes, implementing robotics, technology upgrades, or introducing other new opportunities. The team you will be afforded to work on is an experienced and dynamic team! Lincoln’s business teams are evolving and embracing transformation across the board, and you will help create the roadmap for what solutions are put into place for years to come.
- Maintains knowledge on current and emerging developments/trends, assesses the impact, and collaborates with senior management to incorporate new trends and developments in current and future solutions
- Identifies and directs the implementation of process improvements that significantly improve quality across the team, department and/or business unit
- Directs and enhances organizational initiatives by positively influencing and supporting change management and/or departmental/enterprise initiatives
- Provides subject matter expertise to team members and applicable internal/external stakeholders on complex assignments/projects
- Provides direction on complex assignments, projects, and/or initiatives to build and enhance the capability of assigned area(s)
- Serves as a subject matter expert and consults with management to understand the complex business needs and desired outcomes of programs and the individual project workstreams
- Leads and directs program meetings with stakeholders from multiple work streams to map current and future state processes, define program scope, determine complex plans, execute agreed deliverables, and evaluate outcomes
- Manages expectations of various internal/external stakeholders and provides regular status updates
- Serves as a liaison across departments/teams to coordinate delivery of projects and ensure alignment of efforts with other organizational initiatives, including system releases and upgrades
Must haves:
- 3-5+ Years experience in insurance industry and/or continuous improvement that directly aligns with the specific responsibilities for this position
- 4 Year/Bachelor's degree or equivalent work experience (4 years of experience in lieu of Bachelor's)
- Strong presentation skills with demonstrated ability to influence at all levels of management through clear, informed, and logical discussions/presentations
- Demonstrates ability to communicate knowledgeably and credibly with senior management and internal constituents
- Ability to think critically, analyze complex information and to evaluate the implications of a course of action or solution
- Ability to interpret and apply common sense understanding to carry out a variety of instructions furnished in written, oral, or diagram form
- Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists
Nice-to-haves:
- Green belt or Black belt
- Change leadership, value stream mapping and workflow
#LI-Remote
What’s it like to work here?
At Lincoln Financial Group, we love what we do. We make meaningful contributions each and every day to empower our customers to take charge of their lives. Working alongside dedicated and talented colleagues, we build fulfilling careers and stronger communities through a company that values our unique perspectives, insights and contributions and invests in programs that empower each of us to take charge of our own future.
What’s in it for you:
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Clearly defined career tracks and levels to help you successfully manage your career
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Leadership development and virtual training opportunities
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PTO/parental leave
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Competitive 401K and employee benefits
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Free financial counseling, health coaching and employee assistance program
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Tuition assistance program
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A leadership team that prioritizes your health and well-being; offering a remote work environment and flexible work hybrid situations
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Effective productivity/technology tools and training
Pay Range: $67,000 - $120,700
Actual base pay could vary based on non-discriminatory factors including but not limited to work experience, education, location, licensure requirements, proficiency and qualifications required for the role. The base pay is just one component of Lincoln’s total rewards package for employees. In addition, the role may be eligible for the Annual Incentive Program, which is discretionary and based on the performance of the company, business unit and individual. Other rewards may include long-term incentives, sales incentives and Lincoln’s standard benefits package.
About The Company
Lincoln Financial Group helps people to plan, protect and retire with confidence. As of Dec. 31, 2023, approximately 17 million customers trust our guidance and solutions across four core businesses – annuities, life insurance, group protection and retirement plan services. As of December 31, 2023, the company had $295 billion in end-of-period account balances, net of reinsurance. Headquartered in Radnor, Pa., Lincoln Financial Group is the marketing name for Lincoln National Corporation (NYSE: LNC) and its affiliates. Learn more at LincolnFinancial.com.
Lincoln is committed to creating a diverse and inclusive environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
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Be Aware of Fraudulent Recruiting Activities
If you are interested in a career at Lincoln, we encourage you to review our current openings and apply on our website. Lincoln values the privacy and security of every applicant and urges all applicants to diligently protect their sensitive personal information from scams targeting job seekers. These scams can take many forms including fake employment applications, bogus interviews and falsified offer letters.
Lincoln will not ask applicants to provide their social security numbers, date of birth, bank account information or other sensitive information in job applications. Additionally, our recruiters do not communicate with applicants through free e-mail accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide payment during the hiring process or extend an offer without conducting a phone, live video or in-person interview. Please contact Lincoln's fraud team at fraudhotline@lfg.com if you encounter a recruiter or see a job opportunity that seems suspicious.
Additional Information
This position may be subject to Lincoln’s Political Contribution Policy. An offer of employment may be contingent upon disclosing to Lincoln the details of certain political contributions. Lincoln may decline to extend an offer or terminate employment for this role if it determines political contributions made could have an adverse impact on Lincoln’s current or future business interests, misrepresentations were made, or for failure to fully disclose applicable political contributions and or fundraising activities.
Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees of Lincoln Financial Group are considered property of Lincoln Financial Group and are not subject to payment of agency fees.
Lincoln Financial Group (“LFG”) is an Equal Opportunity employer and, as such, is committed in policy and practice to recruit, hire, compensate, train and promote, in all job classifications, without regard to race, color, religion, sex (including pregnancy), age, national origin, disability, sexual orientation, gender identity and expression, Veteran status, or genetic information. Applicants are evaluated on the basis of job qualifications. If you are a person with a disability that impedes your ability to express your interest for a position through our online application process, or require TTY/TDD assistance, contact us by calling 260-455-2558.
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