Create tickets for issues related to equipment and act as first point of contact for customers in need of emergency and scheduled maintenance Create and send quotes to customers for potential work. Create and communicate Service Orders to our service technicians Review (hours, order type, summary of work, failure code, etc.) & release appropriate service reports, follow-up with customer for unfinished projects and future work Coordinates with other departments (i.e. engineering/sales) for parts,... more details
ENGEL embodies a spirit of innovation, built on decades of experience. With a dynamic workplace, ENGEL is the injection molding industry leader in technological advancements, ensuring sustainable global growth. The ENGEL company history is a success story that we keep on writing everyday together with our employees.
Do you have what it takes to spur game-changing innovation, generate creative solutions and add world-class value to our customers Then get ready to join the ENGEL team and become part of the next chapter in our history as we continue to grow the business in North America!
ENGEL Machinery North America has a job opportunity for a Scheduling Coordinator in our Customer Service Department. This job is based at the ENGEL West located in Corona, CA.
ENGEL provides excellent benefits including health, dental and vision insurance all upon first day of hire (no waiting period and very robust coverage at an affordable price), 401k with match, 3 weeks PTO, personal time off, employer paid life insurance, long and short term disability, and an employee-centric environment.
POSITION INFORMATION
Job Summary:
Provides support to customers and service advisors in the scheduling of ENGEL machinery and equipment.
Essential Duties and Responsibilities
- Create tickets for issues related to equipment and act as first point of contact for customers in need of emergency and scheduled maintenance
- Create and send quotes to customers for potential work.
- Create and communicate Service Orders to our service technicians
- Review (hours, order type, summary of work, failure code, etc.) & release appropriate service reports, follow-up with customer for unfinished projects and future work
- Coordinates with other departments (i.e. engineering/sales) for parts, retrofits, automation
- Coordinate with Administration Dept. on service tech for special travel arrangements. i.e. International travel
- Responsible for communications with customers and technicians. i.e. confirmed and cancelled visits
- Responsible for status of service tech and equipment progress.
- Schedule proactive customer visits if there is no work scheduled.
- Telephone support for customer service inquires.
- Initiate SAP activities (internal & external)
- Resource planning and selection of suitable technicians.
- Performs other duties or special projects as required or as assigned by Manager.
QUALIFICATION REQUIREMENTS
Educational/Training Requirement:
- High School Diploma required
- Associate's or Bachelor's nice to have
Experience:
- Minimum two (2) years' experience in related field in logistics, service scheduling, or other fast-paced coordination
Licenses/Certifications:
Knowledge, Skills, and Abilities:
- IT Skills: MS Office
- Practical experience in dealing with SAP and Innosoft
- Ability to work in a high pace atmosphere
- Customer- and Service-oriented
- Communicative
- Organizing ability
- Team-player
WHY ENGEL? The ENGEL group has been thriving for decades. This is because as a family-run company, we rely on long-standing relationships and aim to live up to our own exacting standards of expertise and experience in all fields of plastics processing. We see ourselves as a driving, innovative force that has continually set new standards in a dynamic and diverse industry. Our competitive edge has come from generating added value for customers worldwide.
ENGEL attaches great importance to flexibility, innovation and self-responsibility of all of its employees and business units. This is the only way to consistently supply and guarantee results of the highest global standards.
ENGEL offers a competitive total compensation package to eligible employees, including: health, dental, LTD and life insurance, 401k with match, contribution to HSA, Dependent and Health FSA, vacation pay and holiday pay. We are looking forward to receiving your application and resume and going over the position with you.
ENGEL is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, protective veteran status or any other category protected by state or local laws.
ABOUT THIS COMPANY ENGEL is a global leader in the manufacture of plastics processing machines. Today, the ENGEL Group offers a full range of technology modules for plastics processing as a single source supplier: Injection molding machines for thermoplastics and elastomers, and automation. In 2016/2017 ENGELs turnover totaled approximately 1.36 billion euros worldwide, with 5,900 employees across nine production plants in Europe, North America and Asia (China and Korea), and subsidiaries and representatives in more than 85 countries. ENGEL offers its customers the excellent global support they need to compete and succeed with new technologies and leading-edge production systems.
