A Post University Admissions Advisor (in our Accelerated Degree Program) is responsible for new student recruitment regarding admission to the University's ground and online programs. Candidates should be intrinsically motivated, student-focused, and able to adapt to an ever-changing environment. The individual should also possess excellent phone and time management skills. The Admissions Advisor In-House role is an on-site position on our downtown campus in Waterbury, CT. It is not a remote opp... more detailsortunity. Candidates will complete three weeks of virtual training and then transition to an office work environment. Candidates are required to maintain a consistent in-office schedule (ex., Monday through Friday, 9 am - 5:30 pm EST) unless an alternate location is approved. While in training, candidates will work remotely and must plug their equipment into their home router (a 50-foot ethernet cable will be provided by Post). No wireless connections are supported. The home internet minimum requirements are a 25 Mb download speed and a 15 Mb upload speed. The upload speed is essential for a consistent audio connection for the phone system. (Please use the link provided to test your home network speed www.speedtest.net.) During training and whenever working remotely, the candidate's home network must meet the minimum required speed and follow the hardware connection settings determined by their provisioned equipment and department role. Additionally, candidates must have a reliable Internet connection and a designated and private home office or alternative workspace.
ESSENTIAL FUNCTIONS
Conduct Professional College Advisory Sessions (PCAS) via telephone and occasionally in-person or virtual to help prospective students identify their interests and choose a Degree Program that fits each student's individual personal and career goals. Promptly and courteously respond to student inquiries regarding Post University and our program offerings. Data entry of student enrollment information to ensure full and proper documentation. Follow up with prospective students/applicants and record results in the database to ensure excellent customer service throughout the enrollment process. Work collaboratively with the Financial Aid, Office of Student Information, and other departments to assist students with their financing and advising needs. Participate in diverse student registration and development activities to promote inclusivity and student success. Work with academic advising and faculty to identify students with academic problems and strive to overcome these issues to promote student success and retention; coordinate discipline issues with student services. Meet & ideally exceed established team and individual enrollment goals. Participate in weekly team and floor-wide meetings to address best sales practices and strategies. Understand all applicable policies, procedures, regulations, and laws regarding higher education enrollment. Foster the University culture to Make It Personal by working cross-functionally across the University and enhancing the culture of collaboration and respect among all Faculty, Associates, and Students. Perform other related duties as assigned. PRIMARY ACCOUNTABILITIES: BEHAVIORAL EXPECTATIONS (As referenced in The Post Way of Life- Associates' Daily Commitments) We expect our associates to CARE (Connect-Assess-Resolve-Excite) in every stakeholder interaction. CARE is a framework to guide our every decision and action. CARE also resonates with our diverse associate & student populations - as humans, we know what it means to CARE. We CONNECT. We believe relationships matter. Not only do we believe relationships matter, but we also know there is a direct correlation between the quality of our relationships and our outcomes. We invest in our relationships with colleagues, students, and ourselves - we make time to tend to our mental, physical, financial, and professional health. We ASSESS. We take the time to understand fully why something happens or happened; we remove assumptions and eliminate confusion or ambiguity by asking questions and creating context, certainty, clarity, and mutual understanding. We collaborate with others throughout the university by understanding their strengths and the value they bring to the tribe. When we encounter conflict, we first seek to understand and then to be understood - and always with respect. We RESOLVE. We generate the trust of our colleagues, students, regulatory bodies, and our greater communities by doing the right thing all the time - even when nobody is looking. We honor our promises by following up and following through. We help others learn and grow by sharing information and feedback. We EXCITE. "Making It Personal" is the experience we promise each student and associate in every interaction. Excite is the heart of our experience philosophy. We find ways to Wow, Amaze and Delight others by being resourceful and helpful. We embrace change, take risks, and innovate. We celebrate successes and recognize the accomplishments of others.
QUALIFICATIONS
The requirements below represent knowledge, skill, and/or ability. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. KNOWLEDGE, SKILLS, AND ABILITIES:An associate degree is required; a bachelor's degree is preferred. An equivalent combination of education and experience can be substituted for a bachelor's degree. Experience in higher education admissions and/or recruiting experience with a consultative sales approach is desired. Prior call center, customer service, and/or sales experience are a plus. Superior relationship-building skills and the ability to connect with students and colleagues are required; they must work in a collaborative, team-oriented environment. Excellent interpersonal skills, including a dynamic phone presence, are required. Excellent PC skills and proficiency in Microsoft Office, Internet applications, and database software are necessary. Must be a self-starter with excellent organizational skills and the ability to prioritize work as needed. Must possess the flexibility to adapt to a changing and dynamic environment. Must be available to work weekend hours.
