Job Abstract

Responsible for providing support to end-user community on hardware, software and network related problems, questions, and use. Provides resolutions to out of the ordinary issues for users. If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. Ensures problem ownership and promotes end-user satisfaction. Closes activities of tickets assigned. Providing phone, email, chat, and Service-Desk support for end users that are in-office and off-site. Documen... more details
Search Terms: Help DeskSupportJourneymanHelpSpecialist

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