Job Abstract

Senior Process Manager (Senior Associate level)

In our Always Audit Ready & Risk Management team, we provide horizontal risk, process and project support for our Consumer and Financial Risk Management organizations.  We strive to develop horizontal strategies to optimize how we work in a well managed, risk focused, and always audit ready way for both our clients and our customers.

As a Senior Process Manager within the Card and Economic Forecasting teams,  your focus is to provide high-quality, well-managed process and control execution support while also ensuring we maintain a strong risk posture to minimize our overall risk footprint.   

In this role you will:

• Manage and measure our core day to day process deliverables, working closely with analysts, customers, leadership and stakeholders

• Create transparency between performing teams and leadership while delivering on milestones necessary to support the Loss Forecasting and Allowance processes

• Develop and maintain project and agile artifacts to ensure that the process is well managed and controlled

• Identify areas for innovation and continuous improvements in our process and subsequently drive prioritization and implementation of those changes

• Facilitate agile ceremonies including daily sprint stand-ups, sprint planning, grooming and retrospectives

• Apply process analytics agenda to drive change, including measuring KPIs and OKRs

Responsibilities:

• Drive collaboration and support our process and transformation teams to deliver on our operational efficiency and world class loss estimation product

• Execute reporting processes and cadence, program meetings to drive updates, creation of management decision support material and data related dashboards

• Drive governance and coordination across teams, including planning, reviews, decisions, re-prioritization, identify opportunities and refine initiatives

• Ensure end to end execution of processes for effective tracking, measurement, reporting and communication

• Continuously improve and refine our process through process analytics, driving efficiency and maturity while minimizing pain points and complexity

The ideal candidate should:

• Enjoy working in a role that is fast-paced and both tactical and strategic in nature

• Enjoy collaborating with various value streams and stakeholders (eg Analyst, Risk, Governance, Tech etc)

• Have excellent customer service/relationship management skills

• Have great analytical skills that allow you to connect the dots across applications and teams

• Enjoy working as both an individual and team contributor

• Have excellent time management skills and are used to meeting/exceeding rigorous deadlines

• Have great communication (written & verbal) and collaboration skills

• Create transparency and foster relationships

• Not be afraid to dive into data and use it to help formulate direction and decisions

• Not be afraid to bring new ideas to the table and challenge the status quo

• Be digitally curious, with a drive to learn more about the business context and Tech platforms used across our Loss forecasting platforms 

• Operate as a self-starter and continuously develop project, process and technology skills

• Work well with undefined processes, and enjoy the opportunity to build out new processes and standards, gathering inputs from users and reporting up & out on finding

• Have strong problem solving and influencing skills

• Have work experience achieving results

Basic Qualifications:

• Bachelor’s Degree or military experience

• At least 2 years of experience using Microsoft Office or G-Suite

• At least 2 years of experience in Process or Project Management

Preferred Qualifications:

• Masters / MBA degree

• 1+ years of experience as a Scrum Master 

• Project Management Professional (PMP), Lean or Six Sigma certification

• Certified SCRUM or SAFe certification

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.