Build and maintain a relationship between caseload donors and The Salvation Army (TSA) through program updates, calls, emails, cards, appreciation notes, and gifts to caseload donors Create donor acknowledgments and receipts Call and thank donors Connect with caseload donors and provide information regarding local programs and results Cultivate donor relationship with TSA Respond to donor inquiries Send new donor welcome kits Invite donors to special events and tours Maintain updated records on ... more details
OVERVIEW:
To assist the Division and vendors with all aspects of donor relations, donor cultivation, and gift stewardship for an assigned caseload of Mid-level Donors, with a goal of increasing Major Gift Donor prospects and income within the region. The fundraising region includes San Fransisco, Silicon Valley through Monterey County.
DUTIES AND RESPONSIBILITIES:
Build and maintain a relationship between caseload donors and The Salvation Army (TSA) through program updates, calls, emails, cards, appreciation notes, and gifts to caseload donors
Create donor acknowledgments and receipts
Call and thank donors
Connect with caseload donors and provide information regarding local programs and results
Cultivate donor relationship with TSA
Respond to donor inquiries
Send new donor welcome kits
Invite donors to special events and tours
Maintain updated records on donors in the database
Document relevant details about the donors gathered from conversation and research in the donor database
Provide monthly reports on giving patterns to reflect upgrades, conversion, and retention rates
Refer Major Gift prospects to Donor Relation Directors
Other related duties as required
EDUCATION AND EXPERIENCE:
High school diploma or equivalent (required)
Bachelor’s degree (preferred)
Experience in data entry
Experience in marketing
Experience in customer service
Experience with Microsoft programs
SKILLS AND ABILITIES:
Team player
Great communication skills
Personable
Ability to work independently
PHYSICAL REQUIREMENTS:
Ability to lift up to 25 lbs. (usually file boxes)
EQUIPMENT USED:
Modern Office Equipment and Relevant Software
ADA Statement:
Qualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.
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