Job Abstract

The Automotive Service Technician is responsible for performing vehicle repair and maintenance work as assigned in accordance with dealer and factory standards. S/he also will oversee the work of any apprentice technician assigned to him/her.

Duties and Responsibilities:

·       Receive repair orders from dispatcher and take to stall area.

·       Perform work as outlined on repair order with efficiency and accuracy, in accordance with dealership and factory standards.

·       Diagnose cause of any malfunction and perform repair.

·       Communicate with parts department to obtain needed parts.

·       Save and tag parts if the job is under warranty or if requested by the customer.

·       Examine the vehicle to determine if additional safety or service work is required.

·       Notify service advisor immediately if additional work outlined is not needed or required.

·       Notify service advisor immediately if repairs cannot be completed within the time promised.

·       Document work performed.

·       Road-test vehicles when required or refer to the test technician, keeping in mind that the customer vehicle should not be used for personal errands.

·       Supervise work of any apprentice technicians as assigned.

·       Attend factory-sponsored training classes.

·       Keep abreast of factory technical bulletins.

·       Ensure that customers’ cars are kept clean.

·       Keep shop area neat, clean, and be able to account for all dealership-owned tools at all times.

·       Understand and follow federal, state and local regulations, such as those governing the disposal of hazardous wastes.

·       Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor.