Job Abstract

Roles and Responsibilities:

1. Leadership and Strategy

• Provide visionary and transformational leadership to the EDI team, aligning strategies with organizational goals.
• Develop and execute a comprehensive EDI roadmap to support supply chain transformation.
• Collaborate with cross-functional teams to integrate EDI processes seamlessly.

2. EDI Systems and Customer Onboarding

• Lead the design, implementation, and maintenance of EDI systems, ensuring compliance with industry standards and business requirements.
• Collaborate with IT teams to integrate EDI solutions with existing systems and applications.
• Conduct regular system audits to identify and address issues, ensuring the reliability and efficiency of EDI processes.
• Coordinate testing and validation processes to guarantee the accuracy and reliability of EDI transactions.
• Troubleshoot and resolve integration issues, ensuring minimal disruption to business processes.
• Lead the onboarding process for new customers onto the EDI platform and develop different processes, workflows, and integrations to streamline and simplify current state.
• Collaborate with Sales and Customer Service teams to understand prioritization, customer requirements, and expectations.

3. EDI Standards and Compliance

• Stay up to date on industry-specific EDI standards and regulations and modern approaches.
• Ensure compliance with trading partner requirements and industry standards (e.g., ANSI X12, EDIFACT).
• Implement and manage trading partner agreements and relationships.
• Create and maintain comprehensive documentation for EDI processes, guidelines, and best practices.
• Ensure compliance with industry standards and regulations related to EDI, staying informed about changes and updates.
• Create and maintain KPIs, metrics and dashboards on system usage, outstanding issues, etc.
• Identify opportunities for process improvement and automation in EDI workflows.
• Work closely with cross-functional teams to streamline and optimize business processes through EDI integration.

4. Operational Support

• Troubleshoot, investigate, and resolve EDI-related issues in a timely manner.
• Ensure proper monitoring and alerting is in place to ensure early detection of issues.
• Collaborate with internal and external stakeholders to address challenges and ensure smooth EDI operations.
• Develop and maintain comprehensive documentation for EDI processes, procedures, and standards.
• Provide training and support to internal teams on EDI-related matters.
• Plan and execute testing of EDI systems and transactions to ensure accuracy and reliability.
• Coordinate with trading partners to validate and certify EDI transactions.

5. EDI Service Provider Management

• Act as the liaison between the organization and the EDI service provider.
• Monitor service levels and performance metrics, escalating issues as needed.
• Collaborate with the service provider to implement improvements and optimize EDI processes.
• Implement monitoring and alerting tools and processes to track the performance and efficiency of EDI systems.
• Proactively identify and address potential issues before they impact operations.

6. Collaboration and Team Management

• Collaborate with internal teams, including IT, supply chain, and customer service, to ensure effective EDI communication across the organization.
• Foster strong relationships with external trading partners and vendors.
• Establish and maintain strong relationships with customers, vendors, and EDI service providers.
• Serve as the primary point of contact for EDI-related inquiries and issue resolution.
• Collaborate with cross-functional teams to address customer needs and enhance overall satisfaction.
• Hold quarterly executive level QBR with executives to review quarterly accomplishments/progress and roadmap.
• Take primary responsibility for day-to-day execution and planning, team development, scheduling, and resourcing.
• Mature and empower team to grow; develop a training plan for each member of EDI team; ensure they get training on end-to-end flows, processes, and technologies.

• Bachelor's degree in Business, Information Technology, or a related field.
• Proven experience (10+ years) in EDI management, specifically with the OpenText/GXS platform
• Proven experience (5+) working with Oracle Cloud Supply Chain Management (SCM) 
• Strong understanding of EDI standards, protocols, and file formats (ANSI X12, EDIFACT, XML, etc.).
• Strong understanding of ERP/Supply Chain systems, processes (Order to Invoice) and integration tools (Boomi, Mulesoft, Tibco, Oracle Integration Cloud etc..).
• Excellent project management skills with the ability to prioritize tasks and meet deadlines.
• Strong communication and interpersonal skills.