The Transportation Supervisor will assist the Transportation Manager with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, and company policies, local laws, transportation programs, and regulations. Train new team members in job duties. High comfort level working in a diverse, fast-paced environment. RESPONSIBILITIES AND DUTIES - Salary - $77-79 K(80%) Assist Transportat... more details
Job Description
The Transportation Supervisor will assist the Transportation Manager with the supervision and coordination of delivery and service team members. Effectively and efficiently handle customer service complaints and concerns. Comply with federal, state, and company policies, local laws, transportation programs, and regulations. Train new team members in job duties. High comfort level working in a diverse, fast-paced environment.
RESPONSIBILITIES AND DUTIES
Salary - $77-79K
(80%) Assist Transportation Manager in leading the Transportation Team
Leadership:
Recruit and interview new team members
Train, coach, and counsel team members
Handle all driver concerns in Team Leaders’s absence
Assist with annual performance appraisals
Make recommendations to the Team Leader for pay increases
Attend and participate in annual Leadership & Development training sessions
Assist with coordinating safety/team/quarterly meetings
Reporting/Budget:
Assist with all transportation-generated reports
Contribute to the development of annual department budget preparation for Director-Supply Chain Center review and approval
Routing, Scheduling, Hours of Service, and Maintenance:
Assist in weekly scheduling of driver routes and re-routing as necessary to ensure route coverage
Conduct route analysis and recommend saving opportunities to the Manager
Monitor driver hours of service via the onboard system
Conduct route observations to ensure Drivers are safely performing their duties as required by company and DOT standards (The number of drivers at the SCC determines the number of observations per period)
Perform payroll duties when necessary and review driver payroll for accuracy
Assist in monitoring misdeliveries and make recommendations to the Manager on avoidance strategies
Assist in the maintenance of the driver qualification file
Assist in the scheduling of truck maintenance and maintaining fleet image
Assist in accident investigations
Assist other supply chain centers when called upon?
Assist with D&S Manager with truck leasing meetings to ensure PMs are met to Domino’s standard and repairs are completed timely
Perform other duties as assigned by the Manager and Director
Customer Relations:
Assist in answering Slice of Pie complaints
Maintain positive customer relationships
Customer Surveys
(20%) As needed, if qualified, drive company commercial vehicle or straight truck for deliveries or to the leasing company for service/maintenance, and on occasion, work the yard
Qualifications
High School Diploma, some college hours, 2-year degree preferred
2-3 years of documented supervisory experience
2-3 years of route scheduling experience
Knowledge of Department of Transportation rules and regulations
Working knowledge of Microsoft Office software
Willingness to support a 24-hour operation, including carrying an emergency cell phone as needed
Results-oriented with strong organizational, decision making and people skills
Must successfully pass a background check every third year on your anniversary date
Commercial Driver’s License Class A, a plus
Bilingual Preferred
Physical Requirements
Must be able to lift up to 50 lbs., perform heavy pushing/pulling of product, work in varied conditions both indoors/outdoors, including refrigerated conditions [33-38 degrees], and work in an environment with exposure to loud machinery, when necessary
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