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Demonstrates compliance with Code of Conduct and compliance policies, and takes action to resolve compliance questions or concerns and report suspected violations.
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Selects, trains, coaches and evaluates leadership effectiveness and competence of the RN/LVN Practice Supervisor and Office Supervisor positions.
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Selects, develops and counsels employees consistent with Human Resources management practices.
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Under direction of CAO, plans, prepares, implements, monitors and controls the budget to ensure sound fiscal management consistent with the goals of the hospital.
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Adopts a total performance improvement approach to work that includes employee empowerment, managing with data, a philosophy of continuous improvement, a customer oriented attitude and a work methodology that minimizes error. This includes developing and maintaining quality-monitoring systems in area(s) of responsibility.
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Reports performance improvement results and addresses any problems or issues accurately and timely.
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Participates in the development of tactical plan for the area(s) of responsibility.
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Implements operational changes to satisfy regulatory (local, state, national) requirements and maintains area of responsibility in a state of continual readiness for Joint Commission and DHS surveys.
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Implements policies, procedures, and directives as appropriate.
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Ensures a high level of employee, patient and physician satisfaction Maintain positive relations with direct and indirect customers.
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Develops and maintains open, honest and mutually beneficial relationships with, managers, staff, members of hospital leadership team, medical staff, and other hospital employees. Relationship will be maintained in a manner consistent with Eisenhower Medical Center’s mission values and codes of conduct consistent with Performance Excellence.
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Communicates closely with treating physicians keeping them informed of scheduling issues, any scheduling delays and patient care issues. Develops and maintains open lines of communication between the team members.
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Monitors clinic specific business metrics, works with clinic staff to maintain metrics at or above established division goals.
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Maintains survey-ready clinics, compliant with JCAHO standards and state/federal regulatory bodies. Participates in Joint Commission inspections and other local and state regulatory inspection requirements.
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Selects, trains/orients, directs, coaches, evaluates, and counsels staff.
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Monitors daily scheduling for timely flow and reduced wait times.
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Monitors electronic medical records worklist and MyChart messages of all staff for timely response and follow up.
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Assists in patient care including rooming of patient, entering health information into EMR, administering injections, assist with exam or diagnostic procedure setup.
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Ensures compliance with regulatory requirements and with EMC policies and procedures.
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Monitors to ensure lab quality checks are done daily including refrigerator temperature logging and eyewash checks per policy.
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Establish and maintain par levels of medical supplies.
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Ensures that staff consistently provides high quality patient care and/or other support services that are valued by patients, physicians and each other.
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Ensures National Patient Safety Goals are adhered to and works closely with clinical staff in compliance among all staff and physicians.
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Collaborates, plans and implements process improvement to maintain high customer satisfaction, with hospital quality staff and clinic division staff.
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Schedules staff to ensure appropriate coverage, including responsibility to float to other areas or “flex out” when needed.
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Monitors Kronos and staff timekeeper system. Minimizes overtime and avoids meal penalties.
- Performs other duties as assigned.
