The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, ca... more details
Operations Technician I
Job LocationsUS-MD-Baltimore
ID
2024-2590
Category
Data Center Operations
Department
100 - Operations: COGS
Type
Regular Full-Time
Overview
The Operations Technician I require basic technical skills and capabilities. The ability to organize technical tasks, as well as the ability to develop a detail oriented technical problem solving approach. This position requires someone who can identify issues independently and resolve issues with little to no supervision. A strong customer service background and experience dealing with customers is a must. General assignments will include, but are not limited to: entry-level technical tasks, cabinet prep, stock handling, racking servers, cable pulling and termination, cleaning, working around HVAC and electrical equipment and organizational tasks.
Responsibilities
Provides quality internal and external customer service surrounding the Company values.
Assemble/build hardware to meet client/service order specifications.
Test in-stock hardware to determine functional status.
Run diagnostic suites on Dell, Sun and HP servers.
Build servers using approved OS images via Ghost, Kick-start, or Windows Deployment Services.
Assist in the installation, racking, and cabling of equipment.
Run, terminate, and test cables.
Demonstrate proficiency with operations applications: e-mail, IRC, MS Office, etc.
Equipment monitoring.
General understanding of TCP/IP principles.
User level experience with at least one server Operating System.
Provide remote hands and eyes support for customer issues/concerns.
Hardware setup and troubleshooting skills.
Ability to inspect and troubleshoot issues in and around electrical, mechanical and life safety equipment.
Ability to react to alarms and escalate all issues.
Perform regular facility security and operational walk-throughs for issue identification, reporting and documentation.
Be available to work shifts as needed and asked.
Others as assigned.
Qualifications
High School degree and/or Associates degree, or equivalent experience
Two years working experience in a customer service/help desk environment and IT-related certifications
Ability to make decisions with strong processing skills.
Strong written and verbal communication skills; must communicate effectively and in a professional manner.
Able to handle multiple tasks, manage priorities, and remain professional at all times.
Adequate professional experience and knowledge to perform Job Responsibilities.
Excellent verbal, written, and interpersonal skills.
Ability to prioritize and organize effectively.
Ability to work on multiple projects simultaneously.
Ability to work both independently and with others.
Pay Transparency TierPoint is committed to practices that promote pay equity and transparency. We provide a compensation range for roles that may be hired in locations with pay transparency law requirements. It’s important to note the pay range may be narrower than displayed, as various factors are used to determine the offered compensation package including skill set, level of experience, geographic locations, and other relevant factors- i.e. budgetary requirements. Pay Range $19.91 - $29.87
Job Abstracts is an independent Job Search Engine. Job Abstracts is not an agent or representative and is not endorsed, sponsored or affiliated with any employer. Job Abstracts uses proprietary technology to keep the availability and accuracy of its job listings and their details. All trademarks, service marks, logos, domain names, and job descriptions are the property of their respective holder. Job Abstracts does not have its members apply for a job on the jobabstracts.com website. Additionally, Job Abstracts may provide a list of third-party job listings that may not be affiliated with any employer. Please make sure you understand and agree to the website's Terms & Conditions and Privacy Policies you are applying on as they may differ from ours and are not in our control.
We would like to take a second to Welcome You to Job Abstracts, the nation’s largest Pure Job Board. With over 3.1 million job listings from 15,000+ Companies & Organizations, we help job searchers find careers that match their interests. As an anonymous user, you have probably discovered how easy our system is to use. However, you have just scratched the surface of what we can offer.
We encourage you to Register so you can use our most powerful features: searching with multiple terms, setting up multiple locations, establishing favorite companies, and accessing your search history. If you find a job you like, you can apply directly for it, and then, keep notes on it. We will also keep a lookout for jobs that match your search terms and email you when we find something you may like.
You can register for free and the system is free to use. If you like our system so far, click on Register and unlock the power required by serious job searchers.
Any time you conduct a search, the system shows you job matches, ranked by their Relevance Score (RS).
The score is calculated by a proprietary algorithm that uses Intelligent Machine Learning.
The Relevance Score tells you how well the job opportunity matches your search term or terms.
When not logged in, the system is limited to one search term. Scores for single term matches are usually lower.
When you register, log in, and set up multiple terms prioritized by importance, the jobs found for you will receive a much higher Relevance Score.
