DESCRIPTION
Be a part of operating the worlds largest cloud computing infrastructure. Amazon Web Services is seeking a bright, motivated, hardworking individual to fill the Logistics Warehouse Manager position. This impactful position requires analytical strength, attention to detail, open communication and the ability to work autonomously.
The Logistics Warehouse Manager partners Infrastructure teams and a wide array of Amazon stakeholders to manage communication, team metrics, and team specific deliverables or milestones. The role demands a strong sense of urgency and the ability to make sound judgement. As a strategist and implementer, the Logistics Warehouse Manager ensures streamlined activities within the organization that guarantee success for the business, and ceaselessly drives their team to invent and simplify at a local, regional, and potentially cross-regional scale.
As a leader, the most critical aspect of being a Logistics Warehouse Manager is the successful development and coaching of those under them. An effective Logistics Warehouse Manager develops strong individuals that know how to make the right decisions, improve organizational culture and to take responsibility when required.
Logistics Warehouse Managers evangelize Accountability and emphasize the importance of this responsibility in creating a strong culture of accountability throughout the entire organization. Logistics Warehouse Managers ensure their teams understand the importance of their role, their expectations and how their success impacts the bigger picture. Logistics Warehouse Managers demonstrate good judgment in how and when to escalate without damaging relationships. When confronted with discordant views, Logistics Warehouse Managers are able to find the best path forward and can influence others to follow that path (build consensus).
The Logistics Warehouse Warehouse Manager independently sets or contributes to setting the vision and direction of a designated area while ensuring optimization of the processes, standards, and functions within that space. They use expertise and high judgment to design the right team structures and mechanisms to meet both short and long-term business goals. Logistics Warehouse Managers constantly look around corners to proactively mitigate risks before they become roadblocks. To accomplish this:
Logistics Warehouse Managers think tactically by using expertise and high judgment to establish the right team structure to respond to customer needs and short business goals. They will make sure their team(s) are operating efficiently, meeting SLAs, and delivering results. They create a plans, communicate requirements, negotiate priorities, and define what success looks like across all levels.
Logistics Warehouse Managers will think strategically by using expertise and high judgment to establish goals in an area where the strategy for may not yet be defined. They set a vision, design a strategy, and achieve consensus on priorities that align with long-term business goals.
The Logistics Warehouse Manager will ensure outcomes are auditable, decisions are data-driven, and work quality is measurable; and will use this to determine where to simplify or extend solutions for the best outcome.
The Logistics Warehouse Manager ensures team compliance with policies (e.g., information security, data handling, PCI, accessibility, service level agreements, etc.). They determine if appropriate metrics are in place to measure the customer experience, and if not will work to define them. Logistics Warehouse Managers allocate time to set up needed operational metrics, customer intake mechanisms, team training, and documentation (e.g., tutorials, help pages, troubleshooting). Logistics Warehouse Managers prioritize root cause resolution, automation where possible, and other projects that improve customer experience, deliverable quality, and the team environment.
AWS Infrastructure Services owns the design, planning, delivery, and operation of all AWS global infrastructure. In other words, were the people who keep the cloud running. We support all AWS data centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. We work on the most challenging problems, with thousands of variables impacting the supply chain and were looking for talented people who want to help.
Youll join a diverse team of software, hardware, and network engineers, supply chain specialists, security experts, operations managers, and other vital roles. Youll collaborate with people across AWS to help us deliver the highest standards for safety and security while providing seemingly infinite capacity at the lowest possible cost for our customers. And youll experience an inclusive culture that welcomes bold ideas and empowers you to own them to completion.
Key job responsibilities
Logistics Operations Leader- It is the managers responsibility to guarantee the organization is running smoothly, ensuring our service meets the expectations and needs of our customers and business on a daily, monthly and yearly basis. Some of these operational tasks include:
o Developing performance goals and objectives to achieve customer promise expectations and ensure accuracy and quality
o Building and executing productivity plans by reviewing work forecasts, determining productivity requirements, and partnering with other Logistics Managers to balance labor
o Determine timelines that meet business and customer expectations; ensure they are met
o Partnering with the management team to establish and maintain quality control standards
o Remove roadblocks and obstacles for major initiatives
Logistics Business Leader- It is the managers responsibility to act as a Logistics business leader by doing the following:
o The primary point of contact for communication and escalation to both internal and external teams/customers within his/her respective area
o The primary developer of team strategies, vision and goals for their team in alignment with the broader organization
o Ensure operational practices are fully compliant with legislation and policy
o Generate and/or filter information from higher levels of management to their teams
o Creating, managing, and supporting recognition and communication programs
Logistics People Leader- It is the managers responsibility to act as a logistics people leader by doing the following:
o Manage and drive staffing plans, schedules, quality initiatives, performance levels and process change initiatives
o The primary facilitator of team coordination and cohesion
o Maintain a strong focus on personal and team growth and development
o A strong supporter of projects outside of day-to-day operations
o Distribute new opportunities fairly amongst the team when available
o Hold regularly scheduled 1:1s with a focus on personal development
o Ensure accountability and documentation on coaching opportunities
o Opening new requisitions and ensure bar is being raised with new internal hires
Process Improver- The manager shall be a champion of continuous improvement by:
o Proactively being a driver of process standardization and continuous improvement across the org
o Contributes to operational deployment plans outlining critical and best practice launch activities
o Teaching how to create documents, processes, tools and metrics that reflect outcomes
o Conducts post-deployment evaluations to measure launch effectiveness (PDSA)
o Advise team members on process improvement strategies
Audits- The manager will conduct monthly audits using a standardized checklist
Meetings- Lead team meetings. The manager may also represent Logistics locally and/or globally
About the team
Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.
Diverse Experiences
Amazon values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasnt followed a traditional path, or includes alternative experiences, dont let it stop you from applying.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, theres nothing we cant achieve in the cloud.
Inclusive Team Culture
Here at AWS, its in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.
Mentorship and Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
We are open to hiring candidates to work out of one of the following locations:
Chantilly, VA, USA
PREFERRED QUALIFICATIONS
An ability to figure things out without a road map, transform organizations, as well as break the mold in terms of ways to re-frame and solve problems
Strong decision-making skills
Has the essential ability to inspire passion in others
Ability to operate with significant autonomy and discretion
Ability to collaborate in a team-centric environment
Thinks big and has convictions
Ability to effectively manage relationships across levels, including Senior Leadership
Ability to prioritize and understand constraints in both customer and business teams
Ability to establish credibility and work with key internal partners to get things done
Management and delivery of projects with high levels of performance, reliability, usability and customer satisfaction
Has a data driven approach with strong analytics skills and the ability to create the right people metrics and implement solutions to drive positive change
Ability to envision Talent initiatives at a high level, as well as dive deep to implement necessary changes and strategies
Strong listening, verbal and writing skills are crucial
Inspired to be always learning, curious and be positive
Professional traits that are not unique to this position, but necessary for Amazon leaders include:
o Exhibits excellent judgment
o Hires and develops great people
o Has relentlessly high standards
o Thinks strategically, but stays on top of tactical execution
o Expects and requires innovation of her/his team
Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.
