Job Abstract

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Job Summary:

Professionally manage assigned properties ensuring the delivery of an elite level of service to enhance hospital system and tenant relationships. Manage the real estate management staff and overall real estate operations to support property investment plans and operating expenses to achieve NOI growth and maximize cash flow. Plan, organize, and manage the activities of the assigned properties through the optimal utilization of resources to ensure the consistent delivery of the Virtua Brand. Ensure proper real estate management procedures as it relates to Virtua’s interests.

Position Responsibilities:

Establish, and maintain strong working relationships with all hospital officials, managers, staff, and tenants. Plan, organize and manage the activities of assigned properties through the optimal utilization of resources to provide the consistent delivery of customer service to ensure the highest level of tenant/user satisfaction. Continue to gather key tenant information and feedback to develop tenant profiles and provide intelligence for new value add program development.

Develop and implement aggressive annual expense management and service contracting practices that drive property operating expense budgets to support achievement of NOI growth targets, CAM budgets and maximize cash flow. Manage operating expense projects and service agreements to meet budget and schedule.

Provide ongoing input in the development and maintenance of Property Investment Plans for assigned properties, to include recommendations on capital expenditures.

Manage/oversee the ongoing operations of staff and vendors at assigned properties to include administration, maintenance and repair, leasing tours and vacant space marketing. Maintain involvement and provide necessary assistance to engineering and project management with capital expenditure projects to include, but not limited to, overseeing vendors, ensuring building rules and regulations are followed, ensuring communication with landlords and proper approvals received, as well as maintaining ongoing communication and interaction to ensure tenant satisfaction.

Maintain a strong working knowledge of all operations and financial policies, procedures and systems. Ensure the implementation and ongoing utilization of all company policies, procedures and systems required for the effective operation of all assigned properties

Implement a weekly & monthly maintenance inspection program to monitor the efficiency and condition of building. Conduct required maintenance follow up to ensure all action items identified from inspections are addressed satisfactorily and timely. Maintain an ongoing program for building maintenance and cleaning to include scope, bid and monitoring third party service providers to ensure contracts are adhered to and appropriate service levels are being met at most competitive pricing.

Assist in the due diligence/ on-boarding of new property acquisitions to include property inspections, review of due diligence material, communicating with seller’s property management, transitioning vendors and insuring transparent transition for tenants/users.

Develop and maintain relationships with key clients/tenants, industry and trade associations, government representatives, public service organizations, and vendors as necessary in the overall management of the assigned portfolio.

Responsible for the ongoing collection of tenant rents. Review and approve weekly tenant delinquency report. Develop and implement proactive rent collection and delinquency management measures, promptly elevating any deviations from collection policy to Director.

Implement and maintain proper risk management practices to include consistent fulfillment of vendor insurance obligations, building life safety and security procedures, and implementation of incident/accident prevention measures and analysis. Maintain tenant and vendor certificates of insurance, tenant emergency notification information, building life safety security procedures, as-built drawings, building certificates of occupancy, warranty manuals and others records required for the proper administration of all assigned properties.

Position Qualifications Required:

Required Experience:

• A minimum of two (2) years of experience in property/real estate management of office/commercial buildings is required.
• Previous experience should include property management experience with a recognized management company.
• Experience managing medical office properties is preferred.

Required Education:

Bachelor degree in business administration, real estate, finance, or a related field is preferred.

Training / Certification / Licensures:

Real estate license, CPM, CFM or RPA designation is preferred.