Account Manager Director. The role of the Director of Account Management is to lead the account management team and build relationships with new and existing clients. Leading the Account Management Team: As a leader, the director is responsible for guiding and motivating the account management team to achieve their goals effectively. This involves providing direction, support, and feedback to team members. Client Relationship Management: Building and nurturing relationships with clients is at th... more details
Account Manager Director
The role of the Director of Account Management is to lead the account management team and build relationships with new and existing clients.
Leading the Account Management Team: As a leader, the director is responsible for guiding and motivating the account management team to achieve their goals effectively. This involves providing direction, support, and feedback to team members.
Client Relationship Management: Building and nurturing relationships with clients is at the core of the role. The director works closely with clients to understand their needs, address concerns, and ensure their satisfaction with the company's products or services.
Client Needs Identification: By actively engaging with clients, the director can identify their evolving needs and preferences. This information is crucial for tailoring solutions and services to meet client expectations.
Cross-Functional Collaboration: Collaboration with other departments, such as sales, marketing, and product development, is essential for driving business growth. The director coordinates efforts across teams to ensure alignment and maximize results.
Ensuring Quality Service Delivery: The director is responsible for ensuring that the account management team delivers high-quality, cost-effective services to clients. This may involve implementing best practices, optimizing processes, and providing training and development opportunities for team members.
Escalation Point: Act as an escalation point for Incidents, Investigations, equipment deployments with a sense of urgency needed in a fast paced service company
Requirements and skills
5+ years of Customer Success/Account Management Leadership experience in a fast paced environment
Proven success in exceeding expansion and retention targets
Strong leadership capability in building and managing high-performing teams
Experience with negotiating diverse customer accounts,
Ability to develop strategic plans and optimize processes for long-term scalability
Empathy for customers combined with a passion for revenue growth
Excellent collaboration skills with cross-functional teams
Highly organized with strong written and verbal communication abilities
Detail-oriented, adaptable, and able to prioritize in a dynamic environment
This position will be located at the ECAMSECURE office in Long Beach, CA.
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