Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested. Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services. Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed. Act as point of contac... more details
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
Responsibilities
- Work with Account Director to oversee the delivery of maintenance & repair services, and implement short- & long-term projects for the client as requested
- Establish positive working relationships with client site leads, business partners, workplace & design managers, and FM clientele to establish trust and credibility in the delivery of IFM services
- Resolve FM issues at sites in a timely manager, communicating updates to impacted stakeholders, and escalating when needed
- Act as point of contact with site occupants, property management, and landlords to coordinate FM activities and ensure client needs are met
- Administer training to ensure compliance, readiness and competency of staff
- Develop a strong collaborative team-based environment
- Stay updated on industry trends, competitor analysis, and customer preferences to identify opportunities for innovation and improvement.
- Support and empower team members to deliver exceptional customer service, providing ongoing coaching, training, and performance feedback
- Responsible for overall team management, staff development and planning. Execute staff succession and growth plans.
- Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior
- Drive and promote safety culture within portfolio including subcontractors, suppliers and visitors
- Import JLL best practices in the interest of exceeding client goals and expectations
- Drive performance as measured by client’s Key Performance Indicators
- Manage subcontractors and suppliers to deliver goods and services against contracts and expectations
- Collaborate with account Sourcing team on national and regional sourcing opportunities to define scope, coordinate supplier walk-through, and manage national and regional supplier performance at property level.
- Collaborate with account Finance team to set and manage the annual / monthly budget against actuals, and proactively support decision making that aligns with client financial obejctives
- Any other requests and tasks as needed
Skills/ Qualifications
- Minimum eight years’ experience as a manager in corporate facilities management including managing teams, budget responsibilities, supplier management, problem solving, and client/ customer relations
- Experience managing remote teams preferred
- Must have solid knowledge of building/ mechanical, electrical systems (MEP)
- Experience required using CMMS systems and reporting (Corrigo preferred)
- Excellent communication skills, both verbal and written, with the ability to interact effectively with guests, team members, management and clients including negotiation and conflict resolution
- Must have strong computer skills, including MS Excel, Word and Office
- Outstanding interpersonal skills and a genuine passion for providing exceptional customer service.
- Strong organizational skills
- Ability to align, motivate and lead a team including creating accountability
- Bachelor’s degree or equivalent work experience in Facilities Management or property management preferred
- Relevant training in MHE, Controls Systems, PIT as well as general building operations preferred
- Ability to multitask and prioritize duties in a fast-paced environment.
Requirements
- Role is on-site in Los Angeles, CA
- Role requires potentially up to 15-20% travel to sites within the Western Region Portfolio, a mix of office & industrial space types currently. Geographical region currently includes CA, OR, CO, TX and others with an expectation of expansion in the next 6-12 months.
Estimated compensation for this position is:
105,000.00 – 130,000.00 USD per year
The pay range listed is a total compensation range including bonus, if applicable. The provided range is an estimate and not guaranteed. An employment offer is based on applicant’s education, experience, skills, abilities, geographic location, internal equity and alignment with market data.
Location:
On-site –Los Angeles, CA
If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical, Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
Flexible and Remote Work Arrangements may be available
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This position may require you to be fully vaccinated against COVID-19. If required, you’ll be asked to provide proof that you’re fully vaccinated upon your start date. You’re considered fully vaccinated two weeks after you receive the second dose of a two-dose vaccine series (e.g., Pfizer or Moderna) or two weeks after a single-dose vaccine (e.g., Johnson & Johnson/Janssen). Failure to provide proof of vaccination may result in termination.
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Pursuant to Columbia, SC ordinance, this position is subject to a background check for any convictions directly related to its duties and responsibilities. Only job-related convictions will be considered and will not automatically disqualify the candidate.
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Accepting applications on an ongoing basis until candidate identified.