Provides computer support to end-users for computer hardware, software, other technology equipment, and business-related applications. Primary contact for all incoming calls and email requests for technical support. Responsibilities - Works closely with network operations to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers. - Provides technical telephone and email support for i... more details
Technical Support Specialist
Job LocationsUS-VA-Sterling
ID
2024-3412
Category
Information Technology
Type
Regular Full-Time
Overview
Provides computer support to end-users for computer hardware, software, other technology equipment, and business-related applications. Primary contact for all incoming calls and email requests for technical support.
Responsibilities
• Works closely with network operations to diagnose and troubleshoot network outages, maintain network configuration for users and their components/cabling, maintain user accounts and reboots servers and routers. • Provides technical telephone and email support for internal end-users on a variety of hardware and software problems including operating system support, application support, and system access problems. • Maintains Help Desk tracking system; inputs problem description in Help Desk tracking system and assist with maintenance. • Assists internal end-users with using software applications including, but not limited to, Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Skype for Business, Microsoft Outlook and business-related applications on varied platforms and operating systems. • Maintains goodwill, cooperation and productive relationships for those end-users with technical issues
Work Environment and Physical Requirements Service call response includes enterprise-wide service in a dynamic, networked environment. Work pressure and interruptions occur on an ongoing basis. Project completion must continue as well as daily tasks, so that all technical problems are resolved in a timely manner. Must interact professionally with distraught or reactive individuals. Ability to lift and work on equipment that may be in tight and poorly lighted spaces, such as under desks, in closets, or other confined areas. Lifting and moving of computer components and peripherals weighing up to 40 pounds is sometimes required. Requires occasional periods of sustained effort and crawling under desks and confined spaces to install/uninstall and/or move equipment.
Qualifications
• Associates degree or two years of college-level coursework or training in a computer-related discipline. Relevant experience may substitute for the degree requirement on a year for year basis. • Two years of relevant work experience. • Learn new software and effectively communicate verbally and in writing. • Multi-task and effectively use time management skills. • Configure systems with institutional policies and procedures. • Effectively prioritizes work requests and work occasional long hours.
About
About
As the largest independent mover in North America, JK delivers superior relocation and logistics services to military service members, government agencies, large corporations, businesses and homeowners around the world….and the list goes on! JK actively seeks dedicated professionals ready to positively impact domestic and global communities.
JK Moving is proud to be named as one of the Best Places to Work for 2020, an award that is particularly meaningful because winners are selected based on employee survey feedback. During 2018, the company established the JK Community Farm, a charitable effort designed to alleviate hunger by growing and harvesting crops and livestock and donating them to Loudoun Hunger Relief. From charitable giving to competitive compensation to fun corporate events, JK invests in each employee’s professional and personal growth. This level of commitment sets JK apart from other companies – why not consider joining JK Moving Services today!
JK Benefits
In addition to comprehensive medical, dental, and vision insurance, JK Moving offers: World-class retirement savings programs including Company-funded profit sharing and safe harbor 401(k) Recruitment and customer referral bonuses Company-paid life insurance and accidental death benefits Voluntary protection programs for employees and their families Service recognition programs Safety & performance bonuses Tuition reimbursement and student loan repayment assistance Discounted membership @ Gold’s Gyms (corporate locations) nationwide Global employee wellness programs and Employee Assistance Program (EAP) for employees and their families Medical and Dependent Care Flexible Spending Accounts (FSAs) Health Savings Account (HSA) with employer matching contribution
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