Conduct outbound calls in accordance with sales department initiatives. Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests. Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line. Leverage multiple department applications and systems while speaking to prospective members. Remain current on all department policies, procedures, plan benefit designs, and marketing ac... more details
Are you an advocate of high-quality customer service? If so, this opportunity may be for you! In this assignment, from the convenience of your home, you will provide a critical first impression to callers and help field inquiries regarding our Medicare Pllan product line.
UPMC Health Plan has an exciting opportunity for a Medicare Sales Support Representative in the Medicare & SNP Sales department This is a full-time opportunity working a variable set schedule 7 days per week between the hours of 8 am - 8 pm including evenings and weekends. Flexible schedules are available including nights and weekends. This is a remote position working anywhere in the US!
This position will help assist in managing membership growth and retention through the service area via telephonic contact with prospective members. Support the department's sales processes including answering incoming inquiries from prospective UPMC members, and assisting with enrollments. Provide critical first impression to callers and help navigate them towards one of the ways to learn.
Please note: We do have minimum speed and latency requirements. 20 mbits download or greater 5 mbits upload or greater Under 50ms Ping, and Under 10ms Jitter. ***Satellite, Hotspot/Cell phone, DSL internet service packages are not able to produce what is needed to work from home***
Apply today from your computer, smartphone or tablet!
Responsibilities:
Conduct outbound calls in accordance with sales department initiatives.
Provide exemplary customer service by being proactive and responsive to all prospective UPMC Health Plan customer requests.
Ability to understand and effectively communicate information regarding Medicare and Special Needs Plan product line.
Leverage multiple department applications and systems while speaking to prospective members.
Remain current on all department policies, procedures, plan benefit designs, and marketing activities resulting in Telephonic contact.
Answer incoming inquiries from prospective UPMC Health Plan customers to support department sales goals.
Document inquiries in sales CRM system in accordance with department guidelines.
High school graduate or equivalent required, college degree preferred.
Proficiency in typing.
Ability to make independent decisions required.
Knowledge of Microsoft Office and Excel Spreadsheet program preferred.
Basic analytical skills necessary to evaluate customer needs.
Demonstrates good organizational skills.
Minimum of 6 months of customer service and/or call center experience
Licensure, Certifications, and Clearances:
Act 34
UPMC is an Equal Opportunity Employer/Disability/Veteran
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