Maintains the organization's core applications and IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities. Job Responsibility Drives definition of clients application requirements and characteristics (size, performance requirements, etc.). Reviews, analyzes, develops, installs, and modifies systems; analyzes and resolves problems associated with infrastructure systems. Detects, diagnoses, and reports related problems for later follow... more details
Job Description
Maintains the organization's core applications and IT infrastructure, which may include hardware, software, servers, storage solutions, networks, or physical facilities.
Job Responsibility
Drives definition of clients application requirements and characteristics (size, performance requirements, etc.). Reviews, analyzes, develops, installs, and modifies systems; analyzes and resolves problems associated with infrastructure systems. Detects, diagnoses, and reports related problems for later follow up and resolution determination. Assists with the development, maintenance and implementation of the strategic plan for infrastructure systems activities within the system in order to address organizational needs, technology trends, architectural design and human resource requirements. Provides consultation on complex technical projects such as scoping, estimating and planning infrastructure related initiatives. Acts as project leader for projects for the implementation or upgrade of Enterprise infrastructure. Operates under limited guidance and work assignments involve moderately complex to complex issues where the analysis of situations or data requires in-depth evaluation of variable factors. Performs related duties as required. All responsibilities noted here are considered essential functions of the job under the Americans with Disabilities Act. Duties not mentioned here, but considered related are not essential functions.
Job Qualification
Bachelor's Degree required, or equivalent combination of education and related experience.
3-5 years of relevant experience, required.
Highly Preferred
Possess ITIL, IAITAM Certification, such as CHAMP and CITAM.
5 + years experience in an ITAM leadership role
Experience with procurement concepts and integration with procurement tools
Knowledge of the information system environment, including both hardware and software
Vendor licensing and audit knowledge
Proven results in IT cost avoidance/savings
Advanced interpersonal skills and ability to work effectively with internal contacts and external vendors
Knowledge of IT Service Management processes,
ServiceNow Foundation Certification
ServiceNow HAM Certification
Multi-tasking ability
Strong verbal and written communication skills
Ability to make firm decisions and defend them or provide suitable objective explanations
Strong project management skills including delegation of tasks
Strong process management skills
Strong IT operational and technical knowledge
Software Asset Management
Business Process Design
Excellent communication and interpersonal skills
*Additional Salary Detail The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future.When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).
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