Job Abstract

Smilebuilderz Mission

To develop an elite team of professionals

that set the standard for providing

quality oral healthcare solutions.

Through our consistent professionalism

and effectiveness, we will become admired by

our peers and respected by our patients.

As an oral surgery care coordinator your primary responsibility will be to coordinate patient care throughout the entire oral surgery process, from initial pre-screening to post-operative follow-up. This role requires a blend of excellent organizational skills, strong communication abilities, and a compassionate approach to patient care.

Schedule:

Monday-Friday 7:15am-5:00pm and one Saturday a month 7:30am-1:00pm

1. Patient Scheduling and Coordination:

• Schedule patient appointments for pre-screening, surgeries, and follow-up visits.
• Coordinate with the oral surgeons, other health professionals, and support staff to ensure a smooth patient experience.

2. Patient Communication:

• Provide clear and comprehensive information to patients regarding their oral surgery procedures, including pre-operative and post-operative instructions.
• Address patient inquiries, concerns and provide support throughout the treatment process.

3. Insurance Verification and Billing:

• Verify patient insurance coverage and obtain pre-authorization for oral surgery procedures.
• Work closely with billing and administrative staff to ensure accurate and timely processing of insurance claims.

4. Medical Records Management:

• Maintain and update patient medical records, ensuring accuracy and confidentiality.
• Collaborate with the oral surgeons and administrative team to organize and manage patient documentation.

5. Pre-operative Preparation:

• Assist in preparing patients for surgery by explaining pre-operative instructions, obtaining necessary paperwork, and ensuring all required tests are completed.

6. Post-operative Follow-up:

• Conduct follow-up communications with patients to monitor their recovery progress and address any concerns or complications.
• Schedule post-operative appointments and assist in coordinating additional care if needed.

7. Collaboration with Healthcare Professionals:

• Foster effective communication and collaboration with oral surgeons, nurses, anesthesiologists, and other healthcare providers involved in the patient’s care.

8. Patient Education:

• Educate patients on oral surgery procedures, potential risks, and the importance of post-operative care.

• High school diploma or equivalent; additional education in healthcare administration preferred.
• Previous experience in a healthcare or dental office setting, with specific experience in oral surgery coordination preferred.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.
• Knowledge of insurance verification and billing processes.
• Proficient in using office software and electronic medical records systems.