Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture. KEY RESPONSIBILITIES:Ensure smooth and timely shipment process flow. Ensure accurate and timely data entry into our operational system based on defined metrics. Track and trace shipments. Provide proactive and clear communication to internal and external customers. Ensure accurate and timely client billing, including dispute reso... more details
Job Description
Scope of Position: Maintains a heightened level of service to our customers through efficient timely execution of daily operations and data integrity while exhibiting Expeditors’ culture.
KEY RESPONSIBILITIES:
Ensure smooth and timely shipment process flow
Ensure accurate and timely data entry into our operational system based on defined metrics
Track and trace shipments
Provide proactive and clear communication to internal and external customers
Ensure accurate and timely client billing, including dispute resolution
Understand customer expectation to ensure all the elements of the SOP and KPI’s are met
Ensure compliance to company policies and external regulations
Complete cross training in order to support team coverage
Professionally represent Expeditors to our customers, service providers, and government agencies
EXPECTATIONS:
Continually identify areas to improve efficiency
Embrace and adopt technology to optimize their ability to complete their work
Achieve standard of 52 hours training per year, including all mandatory trainings
Drive and develop customer relationship in order to exceed their expectations
Have a sense of urgency, be willing to help by offering solutions
***HOURS: 10am to 7pm***
***DAYS: Monday to Friday***
Qualifications
Fully proficient with various software applications (mainframe systems)
10-key by touch
Displayed ability to work independently with minimal supervision
Ability to identify opportunities for improvement, suggest such opportunity to management and develop the procedure necessary to implement
Functions efficiently in a high stress environment
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