Job Abstract

With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility?.

Job Summary

Arch Insurance Group, AIGI, is looking for an experienced claims professional to join its growing Major Case Unit as a Technical Claims Supervisor. The successful candidate will have significant commercial general/auto liability complex/large exposure claim handling experience, a passion for achieving excellent claim results and for delivering exceptional customer service. Responsibilities include, actively managing and effectively overseeing large exposure and complex general/auto liability and trucking claims (primary, umbrella and excess) direct handled by Third-party Administrators (“TPA’s”) and supporting Arch business stakeholders.  Please note this role does not require managing any direct reports but is responsible for managing the claims & TPA process.

Responsibilities

• Deliver industry leading technical claim handling/oversight, claim outcomes, business support and customer service. Make claim services an Arch competitive advantage.

• Collaborate with TPA team members, Arch Claim Account Managers (“CAM’s”) and other claim professionals to proactively develop and effectively execute on appropriate claim resolution strategies

• Work closely with underwriters, Legal, Operations, claim professionals, and other Arch functions, to ensure timely and effective communication consistent with Arch Claims’ Procedures, striving to achieve optimum claim outcomes

• Effective and timely communication with insureds and brokers; making exceptional customer service a top priority

• Coverage analysis, investigation, liability and damage evaluation, timely and accurate indemnity and expense reserving (within specific granted authority), litigation management, vendor management, settlement negotiations, including use of structure settlements where appropriate, and claim resolution

• Effective claim file documentation, claim coding and diary management

• Retain and work closely with defense and coverage counsel to create and execute on litigation/coverage strategies and budgets. Analyze and pay legal bills, consistent with claims specific strategy/budget and Arch Claims Litigation Management Guidelines

• Effective and timely claim reporting (verbal and written) to other claim professionals/management and business stakeholders, per Arch Claims Procedures

• Attend mediations, trials, other proceedings and meetings 

• Maintains all required state adjustor licenses

• Assist CAM’s and others with TPA management and oversight to include:

  • TPA claim staff training relating to Arch processes, procedures, expectations, reporting, technical claim handling, litigation/vendor management, legal/regulatory developments, customer service and other topics that may arise

  • Sharing of claim handling/customer service best practices

  • Assistance with claim file reviews and claim audits

  • Regular meetings with TPA claims staff

Education and Experience

• Minimum of 10 years commercial general/auto liability claim handling experience, including responsibility for complex and large exposure claims, or insurance defense/coverage practicing attorney with similar law firm experience.

• Trucking,  construction, emergency service/medical professional liability claim handling experience is a plus

• TPA management/oversight experience is a plus

• Excellent customer service skills and service minded

• Strong analytical and problem solving skills

• Strong negotiation skills

• Exceptional communication (written and verbal), collaboration, influencing, listening, and interpersonal skills to effectively develop productive working relationships both within and outside Arch

• Able to process large amounts of complex information, distill it down to key issues and decision points and concisely communicate the information verbally and in writing

• Able to effectively lead strategic discussions and leverage technical knowledge to make sound, cost-effective decisions and recommendations

• Able to work well independently and in a highly collaborative team environment

• Adaptable and able to succeed in a rapidly changing workplace

• Strong Microsoft Excel, PowerPoint and Word skills

• Willing and able to travel approximately up to 10% of time

• Note, this is an individual contributor role

• Juris Doctorate desired, but not required

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For individuals assigned or hired to work in California, Colorado, Hawaii, Jersey City, NJ; New York State; and/or Washington State, the base salary range is listed below. This range is as of the time of posting. Position is incentive eligible.

$140,000 - $165,00/year

• Total individual compensation (base salary, short & long-term incentives) offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, qualifications, talent availability & specialization as well as business needs.  The above range may be modified in the future

• Click here to learn more on available benefits

Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn’t the right fit but you’re interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch’s Talent Acquisition team.